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Service Centres/ Sales Points

Please note that there are special opening times for the HVV Service Centres during the days around Christmas and New Year's Eve.   You can find these times (in German) under the following link: now read on (PDF 0.1 MB - a new window will open).

 

Below you will find a list of all HVV service centres and sales points.

At HVV service centres you can buy a coupon to revalidate your season ticket or order the Abo-Karte, our supersaver annual all year travel pass which you subscribe and pay for in monthly instalments booked direct from your bank account. In addition to a wide range of information material free-of-charge, you can also pick up an order form for the Abo-Karte or an application for the certificate of authorization required if you are a trainee or apprentice. We look forward to your visit and will be glad to assist you.

Our extensive network of HVV service centres is complemented by numerous sales points at which you can buy a limited selection of our standard tickets, season tickets and coupons for a new period of validity. Please note the special markings identifying our service centres.

Central Hamburg Entrance/Address Opening times  
Berliner Tor (switchh Punkt) Berliner Tor, Beim Strohhause 38 Mon - Fri 0700 - 1900
Dammtor Dammtor Station, Hamburger Abendblatt Ticketshop Dammtorbahnhof (concert ticket bookings) Mon - Fri 0800 – 1945, Sat 1000 – 1600
Hauptbahnhof (Central Station) Central Station, opposite Saturn Mon - Fri 0800 - 1900
Hauptbahnhof (Central Station) Wandelhalle (concourse at Central Station), Entrance Kirchenallee Mon - Fri 0600 - 2100, Sat + Sun 0800 - 2100
Hauptbahnhof Hauptbahnhof Süd, Eing. Kirchenallee Mon - Fri 0600 - 2000, Sat + Sun 1000 - 1800
HVV-Kundenzentrum (Central Service Centre) Johanniswall 2 Mon - Fri 0800 - 1800
Jungfernstieg Jungfernstieg, Entrance Neuer Wall, Alsterpassage Mon – Fri 0800 - 1900

Enter the first letter of your town, municipality or Hamburg district to select a service centre or sales point of your choice.

Districts/Towns/
Municipalities
Entrance/Address Opening times  
Ahrensburg Ahrensburg Station, station forecourt Mon - Fri 0815 - 1215 + 1300 - 1730, Sat 0815 - 1345
Altona Altona Station, basement, exit Museumstraße Mon – Fri 0600 – 2030, Sat 0900 - 1815
Altona Bus Station LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0430 - 2200, Sat 0700 - 2300, Sun 0800 - 2200
Amt Neuhaus 1 Göldner Freizeitmarkt (hobby and hardware store, Poststraße 17 Mon – Fri 0900 - 1300 + 1430 -1800, Sat 0900 - 1200
Bad Bramstedt TUI-ReiseCenter, Maienbeek 1 Mon - Fri 0900 – 1800, Sat 0900 - 1300
Bad Oldesloe Bad Oldesloe Station Mon, Wed, Fri 0800 - 1800; Tues, Fri 0800 - 1230 + 1315 - 1800; Sat 0830 - 1400
Bad Segeberg Bahnhofstraße 9 Mon - Fri 0815 - 1730, first and last saturday every month 0815 - 1300
Bargteheide Bargteheide Station Mon - Fri 0500 - 1800
Barmbek Barmbek Mon - Fri 0700 - 1900
Bergedorf Bergedorf Station, Entrance from Bus Station Mon - Fri 0730 - 1830
Billstedt Billstedt Mon - Fri 0700 - 1900
Blankenese Blankenese, Stilke-Kiosk in station building Mon – Fri 0700 - 1800
Bleckede 1 REWE Regiemarkt GmbH, Industriestraße 26, 21354 Bleckede Mon - Sat 0700 - 2200
Buchholz i. d. N. Service Center, Adolfstraße 16 Mon - Fri 0900 - 1800, Sat 0900 - 1300, Service Centre will be close down on 30th of December.
Buchholz i. d. N. Buchholz Station Mon - Fri 0700 - 1800 , Sat 0900 - 1400
Buxtehude Buxtehude Station Mon 0630 - 1200 + 1300 - 1500, Tue - Fri 0830 - 1230 + 1330 - 1700 (Thur 1800) , Sat 0745 - 1300
Büchen Büchen Station Mon, Thur 0800 - 1215 + 1245 - 1650; Tue, Wed, Fri 0800 - 1215 + 1245 - 1550
Dahlenburg 1 Drogerie Wilke, Am Markt 3 Mon + Sat 0800 - 1230, Thur – Fri 0800 - 1230 + 1400 -1800
Eidelstedt Elbgaustraße Mon - Fri 0600 - 2200, Sat 0600 - 2200, Sun 0800 - 2200
Eidelstedt TABAK-BOX (tobacconist), Ronald Ehnert, Eidelstedter Platz 10, Pavillon Bus Station Mon - Fri 0530 - 1800, Sat 0600 - 1800
Eimsbüttel Schreibinsel, Stellinger Weg 30 Mon - Sun 0900 - 2200
Elmshorn Elmshorn Station, Entrance to station building Mon - Fri 0615 - 1845, Sat 0800 - 1300
Eppendorf Kellinghusenstraße, Task Force Convenience GmbH (convenience store), Kellinghusenstraße 1 Mon - Fri 0600 - 2100, Sat 0700 - 2100, Sun 0800 - 2100
Farmsen Farmsen, Kiss GmbH (newsagents/ tobacconist) Mon - Fri 0500 - 2200, sat 0600 - 2200, sun 0700 - 2100
Finkenwerder Kähler Tabakwaren (tobacconist), Steendiek 20 Mon - Thurs 0730 – 1230 and 1430 - 1800, Fri 0730 - 1800, Sat 0730 – 1200
Freiburg (SG Nordkehdingen) 1 EDEKA-Aktivmarkt (supermarket) Jürgen Eggert, Hauptstraße 52 Mon - Fri 0700 - 2000, Sat 0700 - 1800
Fuhlsbüttel/Airport 1 Airport-Office from Flughafen GmbH, Terminal 2, next to S-Bahn Mon – Sun 0630 - 2300
Geesthacht Zigarren-Fries (tobacconist), Bergedorfer Straße 46 Mon - Fri 0800 - 1830, Sat 0800 - 1600
Glinde Meyer-Glinde-OHG, Möllner Landstr. 24 Mon - Sat 0700 - 2100
Handeloh 1 VGH-Versicherungen (insurance agency), Stephan Bellmann e.K., Bahnhofstraße 1 Mon - Fri 0830 - 1230, Mon 1430 - 1730, Tues + Thur 1430 - 1800
Hanstedt 1 Apotheke Heidjer, Bei der Kirche 30 Mon - Fri 0800 - 1830, Sat 0830 – 1300
Harburg Harburg Station, Hannoversche Straße 85 Mon - Fri 0730 - 1900, each first and last work day (Mon - Fri) of the month 0600 – 1900
Harburg Harburg Rathaus, Entrance Eißendorfer Straße Mon - Fri 0530 - 2100
Harsefeld Am Bundesbahnhof 2a Mon - Fri 1000 - 1200 + 1300 - 1800
Henstedt-Ulzburg 1 Reiseland GmbH & Co KG (travel agency), Beckersbergstraße 1 Mon, Tues, Wed, Fri 0900 - 1800, Thurs 0900 -1900, Sat 0900 – 1400
Himmelpforten 1 Bäckerei (bakery) Richter, Bahnhofstraße 71 Mon -Fri 0500 - 1800, Sat 0500 - 1200, Sun 0800 – 1700
Hoheluft Hoheluftbrücke (U-Store) Mon - Thur 0600 - 2200, Fri 0600 - 2300, Sat 0700 - 2300, Sun 0800 - 2200
Horn Horner Rennbahn (U-Store), Entrance Rennbahnstraße (shopping centre) Mon - Wed 0415 - 2200, Thur 0415 - 2300, Fri 0415 - 2400, Sat 0600 - 2400, Sun 0800 - 2200
Kaltenkirchen Service-Center near the station building Kaltenkirchen (in front of the train station) Mon 0630 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 - 1800
Langenhorn Langenhorn Markt Mon - Fri 0530 - 2200, Sat 0700 - 2200, Sun 0800 - 2100
Lattenkamp Lattenkamp (U Store) Mon - Fri 0600 - 2300, Sat 0700 - 2300, Sun 0800 - 2300
Lurup Tabakshop Lurup (tobacconist), Lurup Center Eckhoffplatz 1 Mon - Sat 0700 - 2000
Lüneburg Lüneburg Station Mon - Fri 0730 - 1830, Sat 0900 - 1400, Sun 1030 – 1530
Lüneburg Große Bäckerstraße 18 (in the Glockenpassage) Mon - Fri 0930 - 1700
Marschacht (SG Elbmarsch) 1 Papier u. Co. (stationery store), Elbuferstraße 97 Mon - Fri 0530 - 1800, Sat 0530 - 1200
Mölln Mölln Station, DB-Reiseagentur, Grambeker Weg 1 Mon - Fri 0900 - 1300 + 1400 – 1800, Sat 0900 - 1200
Nettelnburg Firma Than, Fachgeschäft für Tabakwaren (tobacconist), Friedrich-Frank-Bogen 91 Mon - Fri 0700 - 1800, Sat 0700 - 1300
Neu Wulmstorf Gedos Tabakshop, Inh. Georg Seyfarth, Bahnhofstraße 88 Mon, Tues, Thurs, Fri 0500 - 1200 + 1500 - 1800, Wed 0500 - 1200, Sat 0700 - 1200
Neugraben DB Service Store in Neugraben Station Mon - Thurs 0400 - 2200, Fri + Sat 0600 - 2300, Sun 0800 - 2200
Niendorf M. Niemeyer, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Tibarg 30, at the Bus Station Mon - Fri 0600 - 1800, Sat 0700 - 1400
Norderstedt Garstedt, Kiss GmbH (newsagents/ tobacconist) Mon - Fri 0930 - 2100, Sat - Sun 1400 - 2100
Ohlsdorf Ohlsdorf, Task Force Convenience GmbH (convenience store), Entrance Im Grünen Grunde Mon - Thur 0500 - 2100, Fri 0500 - 2300, Sat 0800 - 2200 Sun 0900 – 2100
Ohlstedt Der Kiosk Ohlstedt, Alte Dorfstraße 1 Mon 0730 - 1300, Tue - Fri 0730 - 1730, Sat 0730 - 1230
Pinneberg Pinneberg Station, Entrance station building Mon - Fri 0900 - 1300 + 1330 - 1700, Sat 0800 - 1300
Poppenbüttel Poppenbüttel Closed due to construction work.
Quickborn Service-Center, Bahnhofs-Forum Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 – 1800
Rahlstedt Foto-Partner Wiebach UG und Co. KG Boizenburger Weg 5 (Nähe Bf. Rahlstedt) Mon - Fri 0900 - 1800 + Sat 0900 - 1300
Ratzeburg Ratzeburg Station Mon - Fri 0800 - 1245 + 1315 – 1600
Rothenburgsort Rothenburgsorter Marktplatz 1 (Firma Lotto Toto Tabakwaren, Hüseyin Sayilir) Mon - Sat 0700 - 2030, Sat 1000 - 1800
Salzhausen 1 EDEKA-Aktivmarkt (supermarket) Düver, Alte Baumschule 2 Mon - Sat 0800 - 2000
Schenefeld Nordwest Lotto Annahmestelle (lottery agency), Ünal Gül, Schenefelder Platz 33, ZOB Mon - Fri 0500 - 1900, Sat 0600 - 1600
Schnelsen Tabakshop Schnelsen (tobacconist), Frohmestraße 48 Mon - Fri 0600 – 1900, Sat 0700 – 1500
Schneverdingen PCOK.DE Computer Telefon Internet, Bahnhofstr. 40, close to Schneverdingen station Mon, Tues, Thur + Fri 0900 - 1215 + 1430 - 1800, Wed 0900 - 1215, Sat 0900 - 1400
Soltau Soltau Station Mon 0615 - 1200 + 1245 - 1700, Tues, Thur, Fri 0700 - 1200 + 1245 - 1700, Wed 0700 - 1300, Sat 0800 - 1300
St. Pauli Feldstraße (station building), LEKKERLAND/tobaccoland (convenience store) Mon - Thurs 0500 - 2100, Fri 0500 - 2200, Sat 0730 - 2300, Sun 0830 - 2000
Stade 1 Fa. Waldvogel Toto-Lotto (lottery agency), Große Schmiedestraße 11 Mon - Fri 0600 - 1800, Sat 0700 – 1300
Stade Stade Station Mon - Fri 0830 - 1800, Sat 0900 – 1300
Tornesch Reisebüro Sentek (travel agency), Bahnhofsplatz 8 Mon - Fri 0900 - 1200 + 1400 - 1800, Sat 0900 - 1230
Tostedt Tostedt Station Mon - Fri 0600 - 1600, Sat 0900 - 1230
Trittau famila department store, Nikolaus-Otto-Str. 2-4 Mon - Sat 0800 - 2030
Uetersen Kreisverkehrsgesellschaft in Pinneberg mbH (transport operator), Bahnstraße 15 Mon- Fri 0800 - 1600
Wandsbek Wandsbek Markt Mon - Fri 0700 - 1900
Wandsbek-Gartenstadt Task-Force-Convenience GmbH, Lesserstr. 156a Mon - Fri 0600 - 2000, Sat 0700 - 2000
Wedel Wedel, Bahnhofsbuchhandlung (book store) Mon - Fri 0530 - 2100, Sat 0630 - 2100, Sun 0800 - 2100
Wilhelmsburg 54951 Reisebüro Keserci (travel agency), Veringstraße 153 Mon - Fri 0900 - 1230 + 1400 – 1800, Sat 0900 - 1300 Each first work day of the month Mon - Fri 0900 - 1230 + 1400 - 2000 Should the last day of the month fall on a saturday 0900 - 1600
Wilhelmsburg M. Tazegül, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Wilhelm-Strauß-Weg 12 Mon - Fri 0700 - 1900, Sat 0700 - 1500
Wilhelmsburg Wilhelmsburg station, bridge entrance south Mon - Sat 0600 - 2200, Sun 0900 - 2200 Each first work day of the month Mon - Fri
Winsen (Luhe) Winsen Station Mon 0700 - 12.30, Thur - Fri 0800 - 1230; Mon - Fri (except on Wednesdays) 0700 - 1800

1 HVV sales point at which you can buy a basic selection of standard HVV tickets and season-ticket coupons

2 no HVV-Card-Service

EC symbol = use an ec debit card to obtain a coupon for your season ticket from ec-compatible season ticket vending machines