All you need to know and more

If you’ve recently moved to Hamburg or are visiting for a few days and would like an overview of the public transport services on offer in our city and its surrounding region, this is where to look:

Is your mobility impaired and you would like to know how HVV can help to make your trip barrier-free and more comfortable or are you partially-sighted or hearing-impaired? Do you want to take your bike on board the rapid transit trains, buses or ferries? Do you want to get to and from the airport? Do you need timetable information or help on what ticket to buy? Are you interested in our car-sharing and rentals options or parking facilities? Would you like a night out on the town enjoying Hamburg’s night life and need details on how to get back with public transport? Here you will find out all you need to know and more about the HVV range of special offers.

Together with answers to many other frequently asked questions we also provide you with details on our customer service – lost-and-found offices, for example, or rental facilities and complaints management. There are also links on and around HVV, our download area and details on accompanied travel for children out and about alone.

In addition you’ll find out all about our organization and how we run business here at HVV.