For newly-arrived residents in the HVV service area

Have you recently moved to Hamburg or one of the 7 counties in the region surrounding the city (Pinneberg, Segeberg, Stormarn, Herzogtum Lauenburg, Lüneburg, Harburg or Stade)? Or are you planning to settle here in the near future?

Welcome to Hamburger Verkehrsverbund (HVV, the Hamburg Transport Association)! Here we provide an introductory overview of HVV services for newcomers to the region or first-time passengers. You can be sure that at least one of the approx. 9,620 bus stops or rapid transit / regional rail stations in our HVV service area is located in your neighbourhood.

One ticket, one timetable: use any HVV public transport service you like – we’ll take you around Hamburg and many parts of the metropolitan region. It’s been that way ever since 1965. That’s when we became the world’s very first integrated public transport association.

Local public transport network

Our local public transport network consists of Schnellbahn rapid transit rail services (U-, S- und A-Bahn), regional rail (R-Bahn) and buses. In a port city like ours we also provide you with the opportunity of sailing around on our harbour and river ferries. We’ll transport you safely to your destination until late in the evening – or later – on our NachtBus night time services. And at the weekend the rapid transit U- and S-Bahn rail services run around the clock within Hamburg.

Tailor-made timetables – no problem in the HVV network.
Simply click our online Timetable Information service free-of-charge to find out your most convenient connections.

Do you need to know immediately when the next train or bus departs? Wherever you are we’ll send you free timetable information as an SMS message onto your mobile phone.

If you want to reach us by phone we’re at your service on our HVV Infoline, Tel. 040 / 19 449.

The right ticket

Wide selection, fair prices. Whether you’re travelling alone or with children and friends, a frequent or occasional passenger on HVV services, we have the right ticket just for you. For short and longer trips.

Single and Day Tickets
Give us a try. With a single or day ticket – just right for anyone occasionally travelling on HVV services.

For groups of up to 5 persons we have an especially attractive offer – the 9 am Group Ticket.

If you’re travelling with children please note:
Children under the age of 6 years travel free-of-charge on HVV services. And if you buy any Day Ticket up to 3 children under the age of 15 can accompany you free-of-charge.

You can buy the single or day tickets from any bus driver or ticket vending machine.

Season tickets
Save on the regular fare with one of our HVV season tickets. Our bargain-price weekly or monthly season tickets are ideal if you’re a regular passenger on HVV services.

If you don’t have to travel during peak service periods you can make a saving with a CC-Ticket travel pass.

You can also pay for any ticket on a direct-debit subscription basis, ie in monthly instalments which you authorize us to book direct from your bank account. Save even more – travel for 12 months but only pay for 10.

If you haven’t yet made up your mind but would like to try us out for a few days we have a special offer just for you - our HVV FlexiCard. Valid for at least 5 days and a maximum 2 month period this ticket exactly matches your requirements.

Season or period tickets

Save on the regular fare with one of our HVV season tickets. Our bargain-price weekly or monthly season tickets are ideal if you’re a regular passenger on HVV services. Our offer also includes special concessionary season tickets for trainees, apprentices, school pupils, children and senior citizens.

If you don’t have to travel during peak service periods you can make a saving with a CC-Ticket travel pass.

You can also pay for any ticket on a direct-debit subscription basis, ie in monthly instalments which you authorize us to book direct from your bank account. Save even more – travel for 12 months but only pay for 10.

Additional services for your convenience

All you need to know and more
In our section ”All you need to know and more“ you’ll find a list of special offers which we have compiled for you. Read all about Park+Ride and Bike+Ride, for example, or check when bicycles can be taken along onto our services. Details on barrier-free travel for the mobility-impaired are also provided in this section:

For all those extra questions you’d like to ask.
Our HVV Infoline is at your service on Tel. 040 / 19 449. For direct personal advice why not drop in at one of our many HVV service centres – you’ll also find one in your neighbourhood. There you can buy any of our tickets or consult the extensive HVV information and advisory service.

Would you like to find out more about Hamburg?
Why not visit the website of the Free and Hanseatic City of Hamburg? This provides a wealth of interesting information including details on DiBIS, the citizens’ advisory link which gives advice and details on services provided by local district authorities and other public departments here in the city.

Service for Newcomers in Hamburg - The Hamburg Welcome Center

The Hamburg Welcome Center is the first contact point for every newcomer from abroad or from elsewhere in Germany. It is the job of the Hamburg Welcome Center to make newcomers feel at home in Hamburg. You can find this service facility of the Free and Hanseatic City of Hamburg close to the Hamburg town hall in a prime location in the "heart of Hamburg". You can reach the Hamburg Welcome Center by every metro and underground line as well as by many bus lines. The team of the Hamburg Welcome Center is looking foward to your visit!