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Service Centres/ Sales Points
Below you will find a list of all HVV service centres and sales points.
At HVV service centres you can buy a voucher to revalidate your season ticket or order the AboKarte, our supersaver direct-debit travel pass which you subscribe and pay for in monthly instalments booked direct from your bank account. In addition to a wide range of information material free-of-charge, you can also pick up an order form for the AboKarte or an application for the certificate of authorization required if you are a trainee or apprentice. We look forward to your visit and will be glad to assist you.
Our extensive network of HVV service centres is complemented by numerous sales points at which you can buy a limited selection of our standard tickets, season tickets and vouchers for a new period of validity. Please note the special markings identifying our service centres.
| Central Hamburg | Entrance/Address | Opening times | |
|---|---|---|---|
| Berliner Tor |
  Berliner Tor, Entrance Beim Strohhause |
Mon - Fri 0630 - 2000 | |
| Berliner Tor |
Berliner Tor, Entrance Berlinertordamm |
only season-ticket vending machine accepting EC debit cards |
 |
| Dammtor | Dammtor Station, Konzertkasse Funke (concert ticket bookings) | Mon - Fri 0800 – 1945 | |
| Hauptbahnhof (Central Station) | Wandelhalle (concourse at Central Station), Entrance Kirchenallee | Mon - Fri 0600 - 2100, Sat + Sun 0700 - 2100 | |
| Hauptbahnhof |
Am Bundesbahnhof 2a |
Mon - Fri 0600 - 2000, Sat + Sun 1000 - 1800 |
|
| HVV-Kundenzentrum (Central Service Centre) | Steinstraße 27 | Mon - Fri 0800 - 1800 | |
| Jungfernstieg |
Jungfernstieg, Entrance Neuer Wall, Alsterpassage |
Mon – Fri 0700 - 1900 Sat ** 1000 - 1800 |
|
Enter the first letter of your town, municipality or district (inside Hamburg) to select a service centre or sales point of your choice.
| Districts/Towns/ Municipalities |
Entrance/Address | Opening times | |
|---|---|---|---|
| Ahrensburg | Ahrensburg Station, station forecourt | Mon - Fri 0700 - 1200 + 1300 - 1730, Sat 0700 - 1200 | |
| Altona | Altona Station, pedestrian walkway on mezzanine level | Mon – Fri 0600 – 2030, Sat + Sun 0900 - 1815 | |
| Altona | Bus Station LEKKERLAND/tobaccoland (convenience store) | Mon - Fri 0430 - 2300, Sat 0600 - 2300, Sun 0800 - 2300 | |
| Amelinghausen1 | Tourist-Information Amelinghausen, Marktstraße 1 | Mon - Fri 0900 - 1200 | |
| Amt Neuhaus1 | Göldner`s Angelgeräte, Fahrräder und Eisenwaren (hobby and hardware store, Poststraße 17 | Mon – Fri 0900 - 1300 + 1430 -1800, Sat 0900 - 1300 | |
| Bad Bramstedt | TUI-ReiseCenter, Maienbeek 1 | Mon - Fri 0900 – 1800, Sat 0900 - 1230 | |
| Bad Oldesloe | Bad Oldesloe Station | Mon 0630 - 1800, Tues - Fri 0715 - 1800 | |
| Bad Segeberg | nordbahn rail-service halt, blue container | Mon - Fri 0815 - 1730, Sat*** 0815 - 1300 | |
| Bahrenfeld1 | Edda Jacob, Luruper Chaussee 133a | Mon - Fri 0700 - 1800, Sat 0700 - 1300 | |
| Barmbek |
Container in front of the bus station |
Mon - Fri 0600 - 2000, Sat** 1000 - 1800 |
|
| Barmstedt1 |
 Klaus Rücker, Bahnhofstraße 29 |
Mon - Fri 0600 - 1300 + 1700 - 2000, Sat 1000 - 1400 | |
| Bergedorf | Bergedorf Station, Entrance from Bus Station | Mon - Fri 0730 - 1830, Sat 0900 - 1400 | |
| Billstedt |
Billstedt |
Mon + Fri 0600 -1900, Tues - Thurs 0800 - 1600, Sat ** 1000 - 1800 | |
| Blankenese |
Blankenese, Stilke-Kiosk in station building |
Mon – Fri 0700 - 1800 | |
| Bleckede1 | EDEKA-Markt Bunge (supermarket), Lüneburger Straße 16 | Mon - Sat 0800 - 2000 | |
| Buchholz i. d. N. | Kabenhof, Lindenstraße 2 - 10 | Mon - Fri 0800 - 1230 + 1330 - 1800, Sat 0900 - 1400 | |
| Buchholz i. d. N. | Service Center, Adolfstraße 16 | Mon - Fri 0900 - 1800, Sat 0900 - 1300 | |
| Buxtehude | Buxtehude Station | Mon - Fri 0830 - 1300 + 1400 - 1830, Sat 0900 - 1300 | |
| Büchen | Büchen Station | Mon - Fri 0740 - 1210 + 1240 - 1530 | |
| Dahlenburg1 | Reinhold Schupka, Tabak - Papier – Spielwaren (shop for tobacco, stationery and toys), Dannenberger Straße 9 | Mon - Fri 0630 - 1200 + 1430 - 1800, Sat 0630 - 1200 | |
| Dulsberg |
Wandsbek-Gartenstadt, in the concourse |
only season-ticket vending machine accepting EC debit cards |
|
| Dulsberg |
Straßburger Straße, Entrance Straßburger Straße/ Nordschleswiger Straße, LEKKERLAND/tobaccoland (convenience store) |
Mon - Fri 0500 - 2200, Sat + Sun 0800 - 2200 | |
| Eidelstedt |
Elbgaustraße |
Mon + Fri * 0600 - 1000 + 1030 - 1900 | |
| Eidelstedt | TABAK-BOX (tobacconist), Ronald Ehnert, Eidelstedter Platz 10, Pavillon Bus Station | Mon - Fri 0530 - 1900, Sat 0700 - 1600 | |
| Eimsbüttel |
Schlump, Concourse |
only season-ticket vending machine accepting EC debit cards |
|
| Eimsbüttel | O2-Shop, Osterstraße 124 | Mon - Fri 1000 - 1900, Sat 1100 - 1600 | |
| Elmshorn | Elmshorn Station, Entrance to station building | Mon - Fri 0630 - 1830 | |
| Eppendorf |
Kellinghusenstraße, nah dran Warenhandelsgesellschaft mbH, happy shop (newsagents/convenience store), Kellinghusenstraße 1 |
Mon - Fri 0600 - 2100, Sat + Sun 1000 - 2000 |
|
| Farmsen |
Farmsen |
Mon + Fri 0700 - 1500, *0600 - 1900 | |
| Finkenwerder | R. Ehlers, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents and tobacconist), Steendiek 19 | Mon closed, Thue - Thurs 0600 - 1230 + 1430 - 1800, Fri 0600 - 1800, Sat 0700 – 1300 | |
| Freiburg (SG Nordkehdingen)1 | EDEKA-Aktivmarkt (supermarket) Jürgen Eggert, Hauptstraße 52 | Mon - Fri 0700 - 1900, Sat 0700 - 1600 | |
| Fuhlsbüttel / Airport | Kroschke Bürgerservice, Hamburg Airport, Arrivals Terminal 2 | Mon - Sun 0900 - 2100 | |
| Geesthacht | Zigarren-Fries (tobacconist), Bergedorfer Straße 46 | Mon - Fri 0800 - 1830, Sat 0800 - 1400 | |
| Glinde | EDEKA aktiv markt (supermarket) Meyer, Möllner Landstr. 24 | Mon - Fri 0700 - 1900 | |
| Handeloh1 | VGH-Versicherungen (insurance agency), Stephan Bellmann e.K., Bahnhofstraße 1 | Mon, Tues, Thurs, Fri 0830 - 1230 + 1430 -1800, Wed 0830 - 1230 | |
| Hanstedt1 | Kaufhaus Dittmer (department store), Bei der Kirche 10 - 12 | Mon - Fri 0900 - 1830, Sat 0900 - 1400 | |
| Harburg | Harburg Station, Entrance from Moorstraße/Bus Station | Mon - Fri 0600 - 1100 + 1130 – 1900 | |
| Harburg |
Harburg Rathaus, Entrance Eißendorfer Straße |
Mon + Fri* 0600 - 1900 | |
| Harsefeld | Am Bundesbahnhof 2a | Mon - Fri 0900 - 1200 + 1300 - 1800, Sat 0930 - 1230 | |
| Henstedt-Ulzburg1 | Holiday Land Reisen (travel agency) Anke Schmidt, Beckersbergstraße 1 | Mon, Tues, Wed, Fri 0900 - 1800, Thurs 0900 -1900, Sat 0900 – 1400 | |
| Himmelpforten1 | Bäckerei (bakery) Richter, Bahnhofstraße 71, | Mon, Tues, Thurs, Fri 0500 - 1200 + 1400 - 1800, Wed + Sat 0500 - 1200, Sun 0800 – 1130 | |
| Hoheluft1 | Rosita Marschewski, Gärtnerstraße 76 | Mon - Thurs 0500 - 1300 + 1430 - 1800 Fri 0500 - 1800, Sat 0630 - 1300 | |
| Hoheluft |
Hoheluftbrücke |
Mon + Fri 0700 - 1500, *0600 - 1900 |
|
| Hohenfelde |
Lübecker Straße (station building), LEKKERLAND/tobaccoland (convenience store) |
Mon - Fri 0500 - 2200, Sat 0630 - 2200, Sun 0700 - 2200 | |
| Horn | Hamburger Volksbank eG, Rennbahnstraße 32b, EKZ (shopping centre) Horn | Mon + Thurs 0900 - 1300 + 1430 - 1800, Tues, Wed + Fri 0900 - 1300 + 1430 - 1600 | |
| Kaltenkirchen |
Service-Center inside the station building Kaltenkirchen |
Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 - 1800 | |
| Langenhorn | TABAK-SHOP am Ochsenzoll (tobacconist), Langenhorner Chaussee 674d | Mon - Fri 0400 - 1800, Sat 0500 - 1400 | |
| Langenhorn | Tabakfachgeschäft Kurt Ludwig & Sohn, Tangstedter Landstraße 44 | Mon - Fri 0700 - 1800, sat 0800 - 1245 | |
| Lauenburg | Buchhandlung D. Rusch, Berliner Straße 4 | Mon - Fri 0800 - 1800, Sat 0800 - 1230 | |
| Lauenburg | Bf. Lauenburg in the station | closed, next service-point: Buchhandlung Rusch, Berliner Str. 4 (Mon - Fri 0600 - 1315 + 1345 - 1900, Sat + Sun 0650 - 1415 + 1445 - 1800) | |
| Lüneburg | Lüneburg Station | Mon - Fri 0630 - 1930, Sat 0700 - 1700, Sun 0930 – 1930 | |
| Lüneburg | Lüneburger Businfo (Sparkasse Lüneburg, Bank), Am Sande 13 | Mon - Fri 0930 - 1700 | |
| Marschacht (SG Elbmarsch)1 | Papier u. Co. (stationery store), Elbuferstraße 97 | Mon - Fri 0530 - 1800, Sat 0530 - 1400 | |
| Mölln | Mölln Station, Grambeker Weg 1 | Mon - Fri 0900 - 1230 + 1400 – 1800, Sat 0900 - 1230 | |
| Nettelnburg | Firma Zwernemann, Fachgeschäft für Tabakwaren (tobacconist), Friedrich-Frank-Bogen 91 | Mon - Fri 0700 - 1300 + 1430 - 1800, Sat 0700 - 1200 | |
| Neu Wulmstorf | Gedos Tabakshop, Inh. Georg Seyfarth, Bahnhofstraße 88 | Mon - Sat 0500 - 1230 + Mon, Tue, Thu, Fri 1430 - 1800 | |
| Neugraben | Sportbüro in the Süderelbe-Einkaufszentrum (shopping centre), Cuxhavener Straße 344 | Mon + Fri 1500 - 1800, Sat 0900 - 1200, *0900 - 1800 | |
| Neugraben | DB Service Store in Neugraben Station | Mon - Thurs 0400 - 2200, Fri + Sat 0600 - 2300, Sun 0800 - 2200 | |
| Neuwiedenthal | Hamburger Volksbank, SB-Center (ATM centre), Striepenweg 43 | only season-ticket vending machine accepting EC debit cards |
|
| Niendorf | M. Niemeyer, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Tibarg 30, at the Bus Station | Mon - Fri 0600 - 1800, Sat 0700 - 1400 | |
| Norderstedt |
Garstedt, K-Presse + Tabak (newsagents/ tobacconist) |
Mon - Fri 0530 - 2100, Sun 0600 - 2100, Sat 0800 - 2100 | |
| Ohlsdorf |
Ohlsdorf, nah dran Warenhandelsgeschaft mbH, happy shop (convenience store), Entrance Im Grünen Grunde |
Mon - Fri 0600 - 2100, Sat 0800 - 2100 Sun 0900 – 2000 | |
| Pinneberg | Pinneberg Station, Entrance station building | Mon - Fri 0900 - 1200 + 1230 - 1700 | |
| Poppenbüttel |
Poppenbüttel, S-Station building |
Mon - Fri 0500 – 1830, Sat 0600 - 1830, Sun 0700 - 1830 | |
| Poppenbüttel |
Poppenbüttel, Bus Station, Wentzelplatz |
Mon - Fri 0500 - 2200, Sat 0630 - 2200, Sun 0800 - 2200 | |
| Quickborn |
Service-Center, Bahnhofstraße 114 |
Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 – 1800 | |
| Rahlstedt1 | Slawomir Rakowski, Hohenhorst, Weißenseestraße 5b | Mon - Fri 0600 - 1800, Sat 0600 – 1300 | |
| Rahlstedt | Foto Partner Strasser, Boizenburger Weg 5 | Mon, Tue, Thu, Fri 0900 - 1830, Wed 0830 - 1830, Sat 0830 - 1400 | |
| Ratzeburg | Ratzeburg Station | Mon - Fri 0800 - 1245 + 1315 – 1600, Fri 0800 - 1245 + 1315 - 1500 | |
| Salzhausen1 | EDEKA-Aktivmarkt (supermarket) Düver, Alte Baumschule 2 | Mon-Fri 0800 - 1800, Sat 0800 - 1400 | |
| Schenefeld | Nordwest Lotto Annahmestelle (lottery agency), Ünal Gül, Schenefelder Platz 33, ZOB | Mon - Fri 0500 - 1900, Sat 0600 - 1600 | |
| Schnelsen | Tabakshop Schnelsen (tobacconist), Berghammer & Straub GbR, Frohmestraße 48 | Mon - Fri 0700 – 1900, Sat 0730 – 1400 | |
| Schnelsen | Lotto Toto K. Reimers, Schreib- und Spielwaren (stationery and toys), Jungliebstraße 18 | Mon - Fri 0630 - 1230 + 1400 – 1800, Sat 0700 - 1200 | |
| Schneverdingen | Schneverdingen Station | Mon - Fri 0600 - 1200 + 1400 - 2000, Sat 0645 - 0930 + 1015 - 1200 + 1400 - 2000, Sun 0820 - 1200 + 1400 - 2000 | |
| Schwarzenbek | Schwarzenbek Station | mon - fri 0800 - 1600 | |
| Soltau | Soltau Station | Mon 0615 - 1200 + 1245 - 1700, Tue, Thu, Fri 0700 - 1200 + 1245 - 1700, Wed 0700 - 1300, Sat 0800 - 1300 | |
| St. Georg |
Lohmühlenstraße, Entrance Lohmühlenstraße/Krankenhaus St. Georg (Hospital), LEKKERLAND/tobaccoland (convenience store) |
Mon - Fri 0600 – 1900 | |
| St. Pauli |
Feldstraße (station building), LEKKERLAND/tobaccoland (convenience store) |
Mon - Thurs 0500 - 2100, Fri 0500 - 2200, Sat 0730 - 2300, Sun 0830 - 2000 | |
| Stade1 | Fa. Waldvogel Toto-Lotto (lottery agency), Große Schmiedestraße 11 | Mon - Fri 0600 - 1800, Sat 0700 – 1300 | |
| Stade | Stade Station | Mon - Fri 0830 - 1800, Sat 0900 – 1300 | |
| Tornesch | Reisebüro Sentek (travel agency), Bahnhofsplatz 8 | Mon - Fri 0830 - 1200 + 1400 - 1800, Sat 0900 - 1230 | |
| Tostedt | Tostedt Station | Mon - Fri 0545 - 1200 + 1400 - 1630 | |
| Trittau | Das Papierhaus, Poststraße 19 | Mon - Fri 0900 – 1800, Sat 0900 - 1300 | |
| Uetersen | Kreisverkehrsgesellschaft in Pinneberg mbH (transport operator), Bahnstraße 15 | Mon- Fri 0800 - 1600 | |
| Volksdorf |
Meiendorfer Weg, U-Store, Herr Djamshid Bayatinejad-Moradi, Meiendorfer Weg 125 |
Mon - Fri 0500 - 2100, Sat 0700 - 1900, Sun 0800 – 1700 | |
| Wandsbek |
Wandsbek Markt, concourse ticket counter, Entrance from Bus Station |
Mon - Fri 0600 - 2000, Sat** 1000 - 1800 |
|
| Wedel |
Wedel, Bahnhofsbuchhandlung (book store) |
Mon - Fri 0530 - 2100, Sat 0630 - 2100, Sun 0800 - 2100 | |
| Wilhelmsburg 54951 | Reisebüro Keserci (travel agency), Veringstraße 153 | Mon - Fri 0900 - 1230 + 1400 – 1800, Sat 0900 - 1300 Each first work day of the month Mon - Fri 0900 - 1230 + 1400 - 2000 Should the last day of the month fall on a saturday 0900 - 1600 | |
| Wilhelmsburg | M. Tazegül, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Schwentnerring 8a | MON - FRI 0700 - 1300 + 1430 - 1800, SAT 0700 - 1300 | |
| Winsen (Luhe) | Winsen Station | Mon - Fri 0700 - 1200 + 1330 – 1800 | |
| Winterhude |
Lattenkamp, Station building, LEKKERLAND/tobaccoland (convenience store) |
Mon - Fri 0500 - 2200, Sat 0700 - 2200, Sun 0800 - 2100 |
1 HVV sales point at which you can buy a basic selection of standard HVV tickets and season-ticket vouchers
* and on the two first and last days (Mon-Fri) of a month
** only when Saturday falls on the two first and last days of a month
*** first and last Saturday of a month
**** first, second and last workday in a month
symbol = use an ec debit card to obtain a voucher for your season ticket from ec-compatible season ticket vending machines
