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Data Privacy and Protection

We are committed to full respect and protection of your privacy! However, as use of our internet offer partly involves the collection of personal data we would like to explain to you the way in which we handle such data.

Collection and processing of personal data

Essentially you can make use of our internet offer without having to provide us with any personal data. Our knowledge is restricted to the connection data generally arising in internet usage. This includes the date of access, the pages you are visiting on our website and your IP address. Such information is simply evaluated for statistical purposes and can in no way whatsoever be connected with the actual user.

Personal data is only collected and processed if you intend to use one of our website options with wider scope such as our Newsletter, for example, or the online ticket shop and MeinHVV, your personalisable login webspace (only available in German language). For these services you must enter data required to process your order or instruction in the corresponding forms.

Certain sectors of our internet service range involve the use of so-called cookies. In such cases information from our webserver is stored on your computer and can be read out whenever you revisit our website. This enables us to provide even greater personalisation of our internet service offer. Any settings you specifically make remain unaffected and are activated whenever you decide to revisit the HVV website. You can configurate any standard internet browser so as to receive information on the exact positioning of cookies. This makes the use of cookies clear and simple to understand. You can block the use of cookies whenever you like; use of the HVV website remains completely unaffected with the exception of the MeinHVV option (see above) in which cookies are essential for the use and personalisation of the respective pages.

Use and disclosure of personal data and purpose specification

Whenever we collect, store or use personal data within the scope of our internet service offer we strictly observe the respectively applicable regulations for the protection of such data. In particular we do not use personal data other than for legally permissible purposes, ie when concluding contracts, to protect our own justified business interests as regards the advice and service provided to our customers or to enable organization of our product offer in line with demand.

Your user rights

On request and in accordance with legally binding obligations we will be glad to inform you whether and in which manner we have stored any of your personal data. In addition, you may oblige us to correct or delete inaccurate data or those which are no longer required. Should you wish to make use of these rights please contact our Data Protection Officer direct:


Kai H. Terschüren
Datenschutzbeauftragter der HVV GmbH
Steindamm 94
20099 Hamburg
Telephone: (040) 3257750
Email