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Tourists and new arrivals

We wish you a warm welcome to Hamburg!

Tourists

Whether you are just here for a short trip or want to drop anchor here permanently: get to know Hamburg - easily and stress-free with the Hamburg Public transport association (HVV).

One ticket, one timetable: use any HVV public transport service you like – we’ll take you around Hamburg and many parts of the metropolitan region. That’s how it has been ever since 1965, when we became the world’s very first integrated public transport association.

Something like 2.5 million passengers use the HVV to get where they want on an average working day, thus profiting from the advantages a strong transport association can offer them. Besides the City of Hamburg itself, the HVV area covers the administrative districts of Lauenburg, Pinneberg, Segeberg and Stormarn in Schleswig-Holstein and Harburg, Lüneburg and Stade in Lower Saxony. 

Networked public transport

You are sure to find one of more than 10,500 stops or stations just around the corner from you. In the Greater Hamburg area, the underground and rapid transit trains as well as the Metro buses run up to about 11 p.m. every 5 or 10 minutes during the week. At weekends the U and S-Bahn runs in Hamburg und Norderstedt every 20 minutes for you all through the night from Friday to Saturday and Saturday to Sunday as well as before public holidays. So that you know where you are, you can find clearly presented information to help you find how to get to places at every rapid transit station.
As a port city, we can of course also offer you the opportunity to explore Hamburg on the water with our ferry services.

Tailor-made timetables just for you – no problem with the HVV

You can compile your own customized timetable whenever and wherever you want: on hvv.de, via the HVV App or the HVV Infoline 040-19 449.

Just the ticket for you

It doesn’t matter whether you are travelling on your own or in a group, frequently or only now and then, on short or long journeys – we have just the right ticket for you. And by the way, children up to the age of 6 don’t need a ticket at all on our services. And you can take up to 3 children (6-14) along free of charge on the 9 a.m. day tickets.

Single and day tickets
For all those who only travel occasionally by bus or rapid transit. You can buy single and day tickets from the bus driver, at ticket machines, via the HVV App or in the HVV Online Shop to print out yourself. And tickets don’t need to be stamped and cancelled before travelling like in many German cities.

Group tickets
Do you want to travel with a group of up to 5 persons? Then we have an especially attractive offer just for you – the 9 am Group Ticket. It often makes sense even if only two of you are travelling.

Tourists
There are special offers with extra benefits included for tourists.
With the Hamburg CARD you can travel anywhere in the HVV area as a single passenger or a group of visitors - and you get up to 50% reduction on the entrance to many tourist attractions. Or alternatively, there is the Hamburg City Pass. This is an all-inclusive entrance ticket to places of interest, museums and for tours of Hamburg, as well as your free access to the public transport services in the HVV.

Season tickets
Our reasonably priced weekly or monthly season tickets are good value for money for all those who use our services regularly and often. And on top there are special offers for schoolchildren, apprentices and trainees, students, children and senior citizens. You can also get all season tickets on a subscription basis, cancellable monthly - why not take advantage of the many benefits this offers?

Further practical service offers

Mobility for everyone
We have put together a special information package for mobility-impaired passengers to help you when using HVV trains, buses and ferries.

Are you coming to Hamburg by car?
Leave your car at one of our Park+Ride locations at a rapid transit or regional rail station. That way you save yourself the hassle of trying to find somewhere to park in the Inner City.

Do you want to take your bike along?
You can take your bike on board HVV rapid transit and regional rail services as well as on many buses.

In the evening and at night
Of course, this is a time when Hamburg has particular attractions and there is masses going on. You can be sure that the HVV special service will get you safely where you want to go, e.g. you can get off the bus between stops: on many lines outside the city centre you can get off (through the front doors) after 7 p.m. between stops. That way you are closer to your destination and getting home is safer and more convenient for you after dark. Just tell the bus driver in good time where you would like to get off – the decision whether the traffic situation allows him to stop to let you off at a suitable place must of course remain with him.

Any more questions?
You can reach us on our HVV Infoline under 040/19 449. Or you can ask in person at our many HVV service points – there is sure to be one near you. Besides ticket sales we offer a comprehensive information and advisory service. We look forward to seeing you there.