Service Centres/ Sales Points

Below you will find a list of all HVV service centres and sales points.

At HVV service centres you can buy a coupon to revalidate your season ticket or order the Abo-Karte, our supersaver annual all year travel pass which you subscribe and pay for in monthly instalments booked direct from your bank account. In addition to a wide range of information material free-of-charge, you can also pick up an order form for the Abo-Karte or an application for the certificate of authorization required if you are a trainee or apprentice. We look forward to your visit and will be glad to assist you.

Our extensive network of HVV service centres is complemented by numerous sales points at which you can buy a limited selection of our standard tickets, season tickets and coupons for a new period of validity. Please note the special markings identifying our service centres.

Central Hamburg	Entrance/Address	Opening times
Berliner Tor	Berliner Tor, Entrance Beim Strohhause, U-Store	Mon - Fri 0630 - 2000
Berliner Tor	Berliner Tor, Entrance Berlinertordamm	only season-ticket vending machine accepting EC debit cards
Dammtor	Dammtor Station, Konzertkasse Funke (concert ticket bookings)	Mon - Fri 0800 – 1945, sat 1000 – 1600
Hauptbahnhof (Central Station)	Central Station, opposite Saturn	Mon - Fri 0800 - 1900, Sat 0900 - 1400
Hauptbahnhof (Central Station)	Wandelhalle (concourse at Central Station), Entrance Kirchenallee	Mon - Fri 0600 - 2100, Sat + Sun 0800 - 2100
Hauptbahnhof	Am Bundesbahnhof 2a	Mon - Fri 0600 - 2000, Sat + Sun 1000 - 1800
HVV-Kundenzentrum (Central Service Centre)	Johanniswall 2	Mon - Fri 0800 - 1800
Jungfernstieg	Jungfernstieg, Entrance Neuer Wall, Alsterpassage	Mon – Fri 0700 - 1900 Sat ** 1000 - 1800

Enter the first letter of your town, municipality or Hamburg district to select a service centre or sales point of your choice.

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Districts/Towns/ Municipalities	Entrance/Address	Opening times
Ahrensburg	Ahrensburg Station, station forecourt	Mon - Fri 0700 - 1200 + 1300 - 1730, Sat 0700 - 1200
Altona	Altona Station, pedestrian walkway on mezzanine level	Mon – Fri 0600 – 2030, Sat 0900 - 1815, Sun closed
Altona	Bus Station LEKKERLAND/tobaccoland (convenience store)	Mon - Fri 0430 - 2200, Sat 0700 - 2300, Sun 0800 - 2200
Amelinghausen 1	Tourist-Information Amelinghausen, Marktstraße 1	Mon - Fri 0900 - 1200
Amt Neuhaus 1	Göldner`s Angelgeräte, Fahrräder und Eisenwaren (hobby and hardware store, Poststraße 17	Mon – Fri 0900 - 1300 + 1430 -1800, Sat 0900 - 1300
Bad Bramstedt	TUI-ReiseCenter, Maienbeek 1	Mon - Fri 0900 – 1800, Sat 0900 - 1230
Bad Oldesloe	Bad Oldesloe Station	Mon 0630 - 1800, Tues - Fri 0715 - 1800
Bad Segeberg	nordbahn rail-service halt, blue container	Mon - Fri 0815 - 1730, Sat*** 0815 - 1300
Bahrenfeld 1	Edda Jacob, Luruper Chaussee 133a	Mon - Fri 0700 - 1800, Sat 0700 - 1300
Bargteheide	Bargteheide Station	Mon - Fri 0800 - 1300 + 1400 - 1800
Barmbek	Barmbek	Mon - Fri 0600 - 2000, Sat** 1000 - 1800
Barmstedt 1		Closed from December 31th 2012 on.
Bergedorf	Bergedorf Station, Entrance from Bus Station	Mon - Fri 0730 - 1830, Sat 0900 - 1400
Billstedt	Billstedt	Mon + Fri 0600 -1900, Tues - Thurs 0800 - 1600, Sat ** 1000 - 1800
Blankenese	Blankenese, Stilke-Kiosk in station building	Mon – Fri 0700 - 1800
Bleckede 1	EDEKA-Markt Bunge (supermarket), Lüneburger Straße 16	Mon - Sat 0800 - 2000
Buchholz i. d. N.	Kabenhof, Lindenstraße 2 - 10	Mon - Fri 0800 - 1230 + 1330 - 1800, Sat 0900 - 1400; closed may, 23th
Buchholz i. d. N.	Service Center, Adolfstraße 16	Mon - Fri 0900 - 1800, Sat 0900 - 1300
Buchholz i. d. N.	Buchholz Station	Mon - Fri 0700 - 1800 , Sat 0900 - 1400
Buxtehude	Buxtehude Station	Mon 0630 - 1800, Thu - Fri 0700 - 1800, Sat 0745 - 1300, closed on may, 23
Büchen	Büchen Station	Mon - Fri 0800 - 1210 + 1240 - 1550
Dahlenburg 1	Reinhold Schupka, Tabak - Papier – Spielwaren (shop for tobacco, stationery and toys), Dannenberger Straße 9	Mon - Fri 0630 - 1200 + 1430 - 1800, Sat 0630 - 1200
Dulsberg	Wandsbek-Gartenstadt, in the concourse	only season-ticket vending machine accepting EC debit cards
Dulsberg	Straßburger Straße, Entrance Straßburger Straße/ Nordschleswiger Straße, LEKKERLAND/tobaccoland (convenience store)	Mon - Fri 0500 - 2200, Sat + Sun 0800 - 2200
Eidelstedt	Elbgaustraße;	Mon - Fri 0600 - 2200, Sat 0600 - 2200, Sun 0800 - 2200
Eidelstedt	TABAK-BOX (tobacconist), Ronald Ehnert, Eidelstedter Platz 10, Pavillon Bus Station	Mon - Fri 0530 - 1900, Sat 0630 - 1600
Eimsbüttel	Schlump, Concourse	only season-ticket vending machine accepting EC debit cards
Eimsbüttel	O2-Shop, Osterstraße 124	Mon - Fri 1000 - 1900, Sat 1100 - 1600
Elmshorn	Elmshorn Station, Entrance to station building	Mon - Fri 0630 - 1830
Eppendorf	Kellinghusenstraße, KISS Warengroßhandelsgesellschaft GmbH(newsagents/convenience store), Kellinghusenstraße 1	Mon - Fri 0600 - 2100, Sat 0700 - 2100, Sun 0800 - 2100
Farmsen	Farmsen	Mon + Fri 0700 - 1500, *0600 - 1900
Finkenwerder	Kähler Tabakwaren (tobacconist), Steendiek 20	Mon + Fri 0800 – 1800, Thue - Thurs 0800 - 1230 + 1400 - 1800, Sat 0800 – 1200
Freiburg (SG Nordkehdingen) 1	EDEKA-Aktivmarkt (supermarket) Jürgen Eggert, Hauptstraße 52	Mon - Fri 0700 - 1900, Sat 0700 - 1600
Fuhlsbüttel / Airport 1	Airport-Office from Flughafen GmbH, Terminal 2, next to S-Bahn	Mon – Sun 0600 - 2300
Geesthacht	Zigarren-Fries (tobacconist), Bergedorfer Straße 46	Mon - Fri 0800 - 1830, Sat 0800 - 1600
Glinde	EDEKA aktiv markt (supermarket) Meyer, Möllner Landstr. 24	Mon - Fri 0700 - 1900
Handeloh 1	VGH-Versicherungen (insurance agency), Stephan Bellmann e.K., Bahnhofstraße 1	Mon, Tues, Thurs, Fri 0830 - 1230 + 1430 -1800, Wed 0830 - 1230
Hanstedt 1	Kaufhaus Dittmer (department store), Bei der Kirche 10 - 12	Mon - Fri 0900 - 1830, Sat 0900 - 1400
Harburg	Harburg Station, Entrance from Moorstraße/Bus Station	Mon, Tues + Thur 0600 - 1900, Wed + Fri 0600 - 1530 + 1600 – 1900
Harburg	Harburg Rathaus, Entrance Eißendorfer Straße	Mon - Fri 0530 - 2100
Harsefeld	Am Bundesbahnhof 2a	Mon - Fri 0900 - 1200 + 1300 - 1800, Sat 0930 - 1230
Henstedt-Ulzburg 1	Holiday Land Reisen (travel agency) Anke Schmidt, Beckersbergstraße 1	Mon, Tues, Wed, Fri 0900 - 1800, Thurs 0900 -1900, Sat 0900 – 1400
Himmelpforten 1	Bäckerei (bakery) Richter, Bahnhofstraße 71,	Mon, Tues, Thurs, Fri 0500 - 1200 + 1400 - 1800, Wed + Sat 0500 - 1200, Sun 0800 – 1130
Hoheluft 1	Rosita Marschewski, Gärtnerstraße 76	Mon - Thurs 0500 - 1300 + 1430 - 1800 Fri 0500 - 1800, Sat 0630 - 1300
Hoheluft	Hoheluftbrücke (U-Store)	Mon + Fri 0500 - 2200, Sat 0600 - 2200; Sun 0700 - 2200
Hohenfelde	Lübecker Straße (station building), LEKKERLAND/tobaccoland (convenience store)	Closed
Horn	U Horner Rennbahn (U-Store), Entrance Rennbahnstraße (shopping centre)	Mon - Fri 0415 - 2200, Sat 0600 - 2200, Sun 0800 - 2200
Kaltenkirchen	Service-Center inside the station building Kaltenkirchen	Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 - 1800
Langenhorn		Closed. Please use U Garstedt and Langenhorn, Tobacco shop Ludwig, Tangstedter Landstraße 44
Langenhorn	Tabakfachgeschäft Kurt Ludwig & Sohn, Tangstedter Landstraße 44	Mon - Fri 0700 - 1800, sat 0800 - 1245
Lauenburg	Buchhandlung D. Rusch, Bergstraße 1a	Mon - Fri 0900 - 1800, Sat 0830 - 1300
Lüneburg	Lüneburg Station	Mon - Fri 0630 - 1930, Sat 0700 - 1700, Sun 0930 – 1930; closed on may, 23th
Lüneburg	Große Bäckerstraße 18 (in the Glockenpassage)	Mon - Fri 0930 - 1700
Marschacht (SG Elbmarsch) 1	Papier u. Co., Thi C. H. Nguyen, (stationery store), Elbuferstraße 97	Mon - Fri 0530 - 1800, Sat 0530 - 1400
Mölln	Mölln Station, DB-Reiseagentur, Grambeker Weg 1	Mon - Fri 0900 - 1300 + 1400 – 1800, Sat 0900 - 1200
Nettelnburg	Firma Zwernemann, Fachgeschäft für Tabakwaren (tobacconist), Friedrich-Frank-Bogen 91	Mon - Fri 0700 - 1800, Sat 0700 - 1300
Neu Wulmstorf 2	Gedos Tabakshop, Inh. Georg Seyfarth, Bahnhofstraße 88	Mon - Sat 0500 - 1230 + Mon, Tue, Thu, Fri 1430 - 1800
Neugraben	Sportbüro in the Süderelbe-Einkaufszentrum (shopping centre), Cuxhavener Straße 344	Mon + Fri 1500 - 1800, Sat 0900 - 1200, *0900 - 1800
Neugraben	DB Service Store in Neugraben Station	Mon - Thurs 0400 - 2200, Fri + Sat 0600 - 2300, Sun 0800 - 2200
Niendorf	M. Niemeyer, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Tibarg 30, at the Bus Station	Mon - Fri 0600 - 1800, Sat 0700 - 1400
Norderstedt	Garstedt, K-Presse + Tabak (newsagents/ tobacconist)	Mon - Fri 0500 - 2100, Sat 0700 - 2100, Sun 0800 - 2100
Ohlsdorf	Ohlsdorf, KISS Warengroßhandelsgesellschaft GmbH (convenience store), Entrance Im Grünen Grunde	Mon - Fri 0600 - 2200, Sat 0800 - 2200 Sun 0900 – 2200
Pinneberg	Pinneberg Station, Entrance station building	Mon - Fri 0900 - 1200 + 1230 - 1700
Poppenbüttel	Poppenbüttel, S-Station building, due to maintenance work, this service point is closed
Poppenbüttel	Poppenbüttel, bus station Wentzelplatz, U-Store (closed)
Quickborn	Service-Center, Bahnhofs-Forum	Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 – 1800
Rahlstedt	Foto Partner Strasser, Boizenburger Weg 5	Mon, Tue, Thu, Fri 0900 - 1830, Wed 0830 - 1830, Sat 0830 - 1400
Ratzeburg	Ratzeburg Station	Mon - Fri 0800 - 1245 + 1315 – 1600, Fri 0800 - 1245 + 1315 - 1500
Salzhausen 1	EDEKA-Aktivmarkt (supermarket) Düver, Alte Baumschule 2	Mon-Fri 0800 - 1800, Sat 0800 - 1400
Schenefeld	Nordwest Lotto Annahmestelle (lottery agency), Ünal Gül, Schenefelder Platz 33, ZOB	Mon - Fri 0500 - 1900, Sat 0600 - 1600
Schnelsen	Tabakshop Schnelsen (tobacconist), Berghammer & Straub GbR, Frohmestraße 48	Mon - Fri 0600 – 1900, Sat 0700 – 1500
Schnelsen	Tabakwarengeschäft Bingöl (tobacconist), Jungliebstraße 18	Mon - Fri 0630 - 1900, Sat 0700 - 1400
Schneverdingen	Schneverdingen Station	Mon - Fri 0600 - 1200 + 1400 - 2000, Sat 0645 - 0930 + 1015 - 1200 + 1400 - 2000, Sun 0820 - 1200 + 1400 - 2000
Schwarzenbek	Schwarzenbek Station	Mon - Fri 0430 - 1900, Sat 0800 - 1400
Soltau	Soltau Station	Mon 0615 - 1200 + 1245 - 1700, Tue, Thu, Fri 0700 - 1200 + 1245 - 1700, Wed 0700 - 1300, Sat 0800 - 1300
St. Georg	Lohmühlenstraße, Entrance Lohmühlenstraße/Krankenhaus St. Georg (Hospital), LEKKERLAND/tobaccoland (convenience store)	Mon - Fri 0630 – 1900
St. Pauli	Feldstraße (station building), LEKKERLAND/tobaccoland (convenience store)	Mon - Thurs 0500 - 2100, Fri 0500 - 2200, Sat 0730 - 2300, Sun 0830 - 2000
Stade 1	Fa. Waldvogel Toto-Lotto (lottery agency), Große Schmiedestraße 11	Mon - Fri 0600 - 1800, Sat 0700 – 1300
Stade	Stade Station, Service Center 1	Mon - Fri 0830 - 1800, Sat 0900 – 1300; closed on may, 23th
Stade	Stade Station, Service Center 2 (metronom)	Mon - Fri 0700 - 1800, Sat 0900 – 1400
Tornesch	Reisebüro Sentek (travel agency), Bahnhofsplatz 8	Mon - Fri 0900 - 1200 + 1400 - 1800, Sat 0900 - 1230
Tostedt 2	Tostedt Station	Mon - Fri 0545 - 1200 + 1400 - 1630
Trittau	All about tea and coffee, Poststraße 15	Service point is closed.
Uetersen	Kreisverkehrsgesellschaft in Pinneberg mbH (transport operator), Bahnstraße 15	Mon- Fri 0800 - 1600
Wandsbek	Wandsbek Markt, concourse ticket counter, to U1	Mon - Fri 0600 - 2000, Sat** 1000 - 1800
Wedel	Wedel, Bahnhofsbuchhandlung (book store)	Mon - Fri 0530 - 2100, Sat 0630 - 2100, Sun 0800 - 2100
Wilhelmsburg 54951	Reisebüro Keserci (travel agency), Veringstraße 153	Mon - Fri 0900 - 1230 + 1400 – 1800, Sat 0900 - 1300 Each first work day of the month Mon - Fri 0900 - 1230 + 1400 - 2000 Should the last day of the month fall on a saturday 0900 - 1600
Wilhelmsburg	M. Tazegül, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Krieterstraße 18	MON - FRI 0700 - 1800, SAT 0700 - 1400
Wilhelmsburg	Wilhelmsburg station, bridge entrance south	Mon - Sat 0600 - 2200, Sun 0900 - 2200 Each first work day of the month Mon - Fri
Winsen (Luhe)	Winsen Station	Mon - Fri 0700 - 1800, Sat 0900 - 1400

¹ HVV sales point at which you can buy a basic selection of standard HVV tickets and season-ticket coupons

* and on the two first and last days (Mon-Fri) of a month
** only when Saturday falls on the two first and last days of a month
*** first and last Saturday of a month
**** first, second and last workday in a month

symbol = use an ec debit card to obtain a coupon for your season ticket from ec-compatible season ticket vending machines