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Service Centres/ Sales Points

Below you will find a list of all HVV service centres and sales points.

At HVV service centres you can buy a coupon to revalidate your season ticket or order the Abo-Karte, our supersaver annual all year travel pass which you subscribe and pay for in monthly instalments booked direct from your bank account. In addition to a wide range of information material free-of-charge, you can also pick up an order form for the Abo-Karte or an application for the certificate of authorization required if you are a trainee or apprentice. We look forward to your visit and will be glad to assist you.

Our extensive network of HVV service centres is complemented by numerous sales points at which you can buy a limited selection of our standard tickets, season tickets and coupons for a new period of validity. Please note the special markings identifying our service centres.

Central Hamburg Entrance/Address Opening times  
Berliner Tor (switchh Punkt) Berliner Tor, Beim Strohhause 38 Mon - Sat 0700 - 2000, Sun + public holidays closed
Berliner Tor Berliner Tor, Entrance Beim Strohhause, U-Store Mon - Fri 0600 - 2000
Berliner Tor Berliner Tor, Entrance Berlinertordamm only season-ticket vending machine accepting EC debit cards
Dammtor Dammtor Station, Konzertkasse Funke (concert ticket bookings) Mon - Fri 0800 – 1945, sat 1000 – 1600
Hauptbahnhof (Central Station) Central Station, opposite Saturn Mon - Fri 0800 - 1900, Sat 0900 - 1400
Hauptbahnhof (Central Station) Wandelhalle (concourse at Central Station), Entrance Kirchenallee Mon - Fri 0600 - 2100, Sat + Sun 0800 - 2100
Hauptbahnhof Am Bundesbahnhof 2a Mon - Fri 0600 - 2000, Sat + Sun 1000 - 1800
Hauptbahnhof (Central Station) Hauptbahnhof, Bus-Port Hamburg (ZOB), Adenauerallee 78, Building B, within the Postoffice at the 1st floor. Mon - Sat 0630 - 1930, Sat 1000 - 1930
HVV-Kundenzentrum (Central Service Centre) Johanniswall 2 Mon - Fri 0800 - 1800
Jungfernstieg Jungfernstieg, Entrance Neuer Wall, Alsterpassage Mon – Fri 0700 - 1900 Sat ** 1000 - 1800

Enter the first letter of your town, municipality or Hamburg district to select a service centre or sales point of your choice.

Districts/Towns/
Municipalities
Entrance/Address Opening times  
Ahrensburg Ahrensburg Station, station forecourt Mon - Fri 0700 - 1200 + 1300 - 1730, Sat 0700 - 1200
Altona Altona Station, container in front of main entrance "Mediamarkt" Service point is closed. Container in front of the main entrance "Mediamarkt"; Mon – Fri 0600 – 2030, Sat 0900 - 1815, Sun closed
Altona Bus Station LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0430 - 2200, Sat 0700 - 2300, Sun 0800 - 2200
Amelinghausen 1 Tourist-Information Amelinghausen, Marktstraße 1 Mon - Fri 0900 - 1200
Amt Neuhaus 1 Göldner`s Angelgeräte, Fahrräder und Eisenwaren (hobby and hardware store, Poststraße 17 Mon – Fri 0900 - 1300 + 1430 -1800, Sat 0900 - 1300
Bad Bramstedt TUI-ReiseCenter, Maienbeek 1 Mon - Fri 0900 – 1800, Sat 0900 - 1230
Bad Oldesloe Bad Oldesloe Station Mon 0630 - 1800, Tues - Fri 0715 - 1800
Bad Segeberg Since 18.2., the service point has a new address: Bahnhofstraße 1. Mon - Fri 0815 - 1730, Sat*** 0815 - 1300
Bahrenfeld 1 Edda Jacob, Luruper Chaussee 133a Mon - Fri 0700 - 1800, Sat 0700 - 1300
Bargteheide Bargteheide Station Mon - Fri 0700 - 1800
Barmbek Barmbek Mon - Fri 0600 - 2000, Sat** 1000 - 1800
Barmstedt 1 Closed from December 31th 2012 on.
Bergedorf Bergedorf Station, Entrance from Bus Station Mon - Fri 0730 - 1830, Sat 0900 - 1400
Billstedt Billstedt mon - fri 0700 - 1900
Blankenese Blankenese, Stilke-Kiosk in station building Mon – Fri 0700 - 1800
Bleckede REWE 1 REWE Krüger OHG, Industriestraße 26, 21354 Bleckede Mon - Sat 0700 - 2000
Buchholz i. d. N. Kabenhof, Lindenstraße 2 - 10 Mon - Fri 0830 - 1230 + 1330 - 1630
Buchholz i. d. N. Service Center, Adolfstraße 16 Mon - Fri 0900 - 1800, Sat 0900 - 1300
Buchholz i. d. N. Buchholz Station Mon - Fri 0700 - 1800 , Sat 0900 - 1400
Buxtehude Buxtehude Station Mon 0630 - 1800, Thu - Fri 0700 - 1800, Sat 0745 - 1300
Büchen Büchen Station Mon - Fri 0800 - 1210 + 1240 - 1550
Dahlenburg 1 Reinhold Schupka, Tabak - Papier – Spielwaren (shop for tobacco, stationery and toys), Dannenberger Straße 9 Mon - Fri 0630 - 1200 + 1430 - 1800, Sat 0630 - 1200
Dulsberg Straßburger Straße, Entrance Straßburger Straße/ Nordschleswiger Straße, LEKKERLAND/tobaccoland (convenience store) Closed. Please use other service points: U Wandsbek Markt
Eidelstedt Elbgaustraße; Mon - Fri 0600 - 2200, Sat 0600 - 2200, Sun 0800 - 2200
Eidelstedt TABAK-BOX (tobacconist), Ronald Ehnert, Eidelstedter Platz 10, Pavillon Bus Station Mon - Fri 0530 - 1900, Sat 0630 - 1600
Eimsbüttel Schlump, Concourse only season-ticket vending machine accepting EC debit cards
Eimsbüttel O2-Shop, Osterstraße 124 Mon - Fri 1000 - 1900, Sat 1100 - 1600
Elmshorn Elmshorn Station, Entrance to station building Mon - Fri 0630 - 1830
Eppendorf Kellinghusenstraße, KISS Warengroßhandelsgesellschaft GmbH(newsagents/convenience store), Kellinghusenstraße 1 Mon - Fri 0600 - 2100, Sat 0700 - 2100, Sun 0800 - 2100
Farmsen Farmsen Mon + Fri 0700 - 1500, *0600 - 1900
Finkenwerder Kähler Tabakwaren (tobacconist), Steendiek 20 Mon + Fri 0800 – 1800, Thue - Thurs 0800 - 1230 + 1400 - 1800, Sat 0800 – 1200
Freiburg (SG Nordkehdingen) 1 EDEKA-Aktivmarkt (supermarket) Jürgen Eggert, Hauptstraße 52 Mon - Fri 0700 - 1900, Sat 0700 - 1600
Fuhlsbüttel / Airport 1 Airport-Office from Flughafen GmbH, Terminal 2, next to S-Bahn Mon – Sun 0600 - 2300
Geesthacht Zigarren-Fries (tobacconist), Bergedorfer Straße 46 Mon - Fri 0800 - 1830, Sat 0800 - 1600
Glinde EDEKA aktiv markt (supermarket) Meyer, Möllner Landstr. 24 Mon - Fri 0700 - 1900
Handeloh 1 VGH-Versicherungen (insurance agency), Stephan Bellmann e.K., Bahnhofstraße 1 Mon, Tues, Thurs, Fri 0830 - 1230 + 1430 -1800, Wed 0830 - 1230
Hanstedt 1 Kaufhaus Dittmer (department store), Bei der Kirche 10 - 12 Mon - Fri 0900 - 1830, Sat 0900 - 1400
Harburg Harburg Station, Entrance from Moorstraße/Bus Station Mon, Tues + Thur 0600 - 1900, Wed + Fri 0600 - 1530 + 1600 – 1900
Harburg Harburg Rathaus, Entrance Eißendorfer Straße Mon - Fri 0530 - 2100
Harsefeld Am Bundesbahnhof 2a Mon - Fri 0900 - 1200 + 1300 - 1800, Sat 0930 - 1230
Henstedt-Ulzburg 1 Holiday Land Reisen (travel agency) Anke Schmidt, Beckersbergstraße 1 Mon, Tues, Wed, Fri 0900 - 1800, Thurs 0900 -1900, Sat 0900 – 1400
Himmelpforten 1 Bäckerei (bakery) Richter, Bahnhofstraße 71 Mon, Tues, Thurs, Fri 0500 - 1200 + 1400 - 1800, Wed + Sat 0500 - 1200, Sun 0800 – 1130
Hoheluft 1 Rosita Marschewski, Gärtnerstraße 76 Mon - Thurs 0500 - 1300 + 1430 - 1800 Fri 0500 - 1800, Sat 0630 - 1300
Hoheluft Hoheluftbrücke (U-Store) Mon + Fri 0500 - 2200, Sat 0600 - 2200; Sun 0700 - 2200
Horn Horner Rennbahn (U-Store), Entrance Rennbahnstraße (shopping centre) Mon - Fri 0415 - 2200, Sat 0600 - 2200, Sun 0800 - 2200
Kaltenkirchen Service-Center inside the station building Kaltenkirchen Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 - 1800
Langenhorn Langenhorn Markt (main entrance) is closed. Please use our service point at U/S Ohlsdorf. Mon - Fri 0600 - 2100, Sat 0700 - 2100, Sat 0800 - 2100
Lauenburg Buchhandlung D. Rusch, Bergstraße 1a Mon - Fri 0900 - 1800, Sat 0830 - 1300
Lüneburg Lüneburg Station Mon 0630 - 1900, Tues - Thur 0700 - 1900, Fri 7 - 1830, Sat 0830 - 1600, Sun 1030 – 1800
Lüneburg Große Bäckerstraße 18 (in the Glockenpassage) Mon - Fri 0930 - 1700
Marschacht (SG Elbmarsch) 1 Papier u. Co., Thi C. H. Nguyen, (stationery store), Elbuferstraße 97 Mon - Fri 0530 - 1800, Sat 0530 - 1400
Mölln Mölln Station, DB-Reiseagentur, Grambeker Weg 1 Mon - Fri 0900 - 1300 + 1400 – 1800, Sat 0900 - 1200
Nettelnburg Firma Than, Fachgeschäft für Tabakwaren (tobacconist), Friedrich-Frank-Bogen 91 Mon - Fri 0700 - 1800, Sat 0700 - 1300
Neu Wulmstorf 2 Gedos Tabakshop, Inh. Georg Seyfarth, Bahnhofstraße 88 Mon - Sat 0500 - 1230 + Mon, Tue, Thu, Fri 1430 - 1800
Neugraben Sportbüro in the Süderelbe-Einkaufszentrum (shopping centre), Cuxhavener Straße 344 Mon + Fri 1500 - 1800, Sat 0900 - 1200, *0900 - 1800
Neugraben DB Service Store in Neugraben Station Mon - Thurs 0400 - 2200, Fri + Sat 0600 - 2300, Sun 0800 - 2200
Niendorf M. Niemeyer, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Tibarg 30, at the Bus Station Mon - Fri 0600 - 1800, Sat 0700 - 1400
Norderstedt Garstedt, K-Presse + Tabak (newsagents/ tobacconist) Mon - Fri 0500 - 2100, Sat 0700 - 2100, Sun 0800 - 2100
Ohlsdorf Ohlsdorf, KISS Warengroßhandelsgesellschaft GmbH (convenience store), Entrance Im Grünen Grunde Mon - Fri 0600 - 2200, Sat 0800 - 2200 Sun 0900 – 2200
Pinneberg Pinneberg Station, Entrance station building Mon - Fri 0900 - 1200 + 1230 - 1700
Poppenbüttel Poppenbüttel Mon - Fri 0600 - 2000, Sat + Sun 0900 - 1800
Quickborn Service-Center, Bahnhofs-Forum Mon 0600 - 1200 + 1300 - 1600, Tues, Wed, Fri 0800 - 1200 + 1300 - 1600, Thurs 0800 - 1200 + 1300 – 1800
Rahlstedt Foto Partner Strasser, Boizenburger Weg 5 Mon, Tue, Thu, Fri 0900 - 1830, Wed 0830 - 1830, Sat 0830 - 1400
Ratzeburg Ratzeburg Station Mon - Thurs 0800 - 1245 + 1315 – 1600, Fri 0800 - 1245 + 1315 – 1500
Salzhausen 1 EDEKA-Aktivmarkt (supermarket) Düver, Alte Baumschule 2 Mon-Fri 0800 - 1800, Sat 0800 - 1400
Schenefeld Nordwest Lotto Annahmestelle (lottery agency), Ünal Gül, Schenefelder Platz 33, ZOB Mon - Fri 0500 - 1900, Sat 0600 - 1600
Schnelsen Tabakshop Schnelsen (tobacconist), Berghammer & Straub GbR, Frohmestraße 48 Mon - Fri 0600 – 1900, Sat 0700 – 1500
Schnelsen Tabakwarengeschäft Bingöl (tobacconist), Jungliebstraße 18 Mon - Fri 0630 - 1900, Sat 0700 - 1400
Schneverdingen Schneverdingen Station Mon - Sat 0815 - 1200 + 1400 - 2000
Schwarzenbek Schwarzenbek Station Mon - Fri 0430 - 1900, Sat 0800 - 1400
Soltau Soltau Station Mon 0615 - 1200 + 1245 - 1700, Tue, Thu, Fri 0700 - 1200 + 1245 - 1700, Wed 0700 - 1300, Sat 0800 - 1300
St. Georg Lohmühlenstraße, Entrance Lohmühlenstraße/Krankenhaus St. Georg (Hospital), LEKKERLAND/tobaccoland (convenience store) Mon - Fri 0630 – 1900
St. Pauli Feldstraße (station building), LEKKERLAND/tobaccoland (convenience store) Mon - Thurs 0500 - 2100, Fri 0500 - 2200, Sat 0730 - 2300, Sun 0830 - 2000
Stade 1 Fa. Waldvogel Toto-Lotto (lottery agency), Große Schmiedestraße 11 Mon - Fri 0600 - 1800, Sat 0700 – 1300
Stade Stade Station, Service Center 1 Mon - Fri 0830 - 1800, Sat 0900 – 1300
Stade Stade Station, Service Center 2 (metronom) Mon - Fri 0700 - 1800, Sat 0900 – 1400
Tornesch Reisebüro Sentek (travel agency), Bahnhofsplatz 8 Mon - Fri 0900 - 1200 + 1400 - 1800, Sat 0900 - 1230
Tostedt 2 Tostedt Station Mon - Fri 0545 - 1200 + 1400 - 1630
Uetersen Kreisverkehrsgesellschaft in Pinneberg mbH (transport operator), Bahnstraße 15 Mon- Fri 0800 - 1600
Wandsbek Wandsbek Markt, concourse ticket counter, to U1 Mon - Fri 0600 - 2000, Sat** 1000 - 1800
Wedel Wedel, Bahnhofsbuchhandlung (book store) Mon - Fri 0530 - 2100, Sat 0630 - 2100, Sun 0800 - 2100
Wilhelmsburg 54951 Reisebüro Keserci (travel agency), Veringstraße 153 Mon - Fri 0900 - 1230 + 1400 – 1800, Sat 0900 - 1300 Each first work day of the month Mon - Fri 0900 - 1230 + 1400 - 2000 Should the last day of the month fall on a saturday 0900 - 1600
Wilhelmsburg M. Tazegül, Fachgeschäft für Zeitschriften und Tabakwaren (newsagents), Krieterstraße 18 MON - FRI 0700 - 1800, SAT 0700 - 1400
Wilhelmsburg Wilhelmsburg station, bridge entrance south Mon - Sat 0600 - 2200, Sun 0900 - 2200 Each first work day of the month Mon - Fri
Winsen (Luhe) Winsen Station Mon - Fri 0700 - 1800, Sat 0900 - 1400

1 HVV sales point at which you can buy a basic selection of standard HVV tickets and season-ticket coupons

* and on the two first and last days (Mon-Fri) of a month
** only when Saturday falls on the two first and last days of a month
*** first and last Saturday of a month
**** first, second and last workday in a month

EC symbol = use an ec debit card to obtain a coupon for your season ticket from ec-compatible season ticket vending machines