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In and around Hamburg

In and around Hamburg


ioki Hamburg - On-Demand Shuttle

Travel flexibly in Lurup, Osdorf - and soon also in Billbrook

You want to get from A to B – and you haven’t got a timetable to hand? With the ioki Hamburg App you can book your journey individually with just a few clicks.

The special feature: wherever possible we combine several journey requests. Other passengers with a similar destination may therefore get on during the journey. That way we relieve the pressure on the roads and the environment.

The advantages at a glance:

  • many stops, short distances
  • we are always available for you: 24/7 on-call service
  • you keep the overview: after booking a journey, you can see immediately which vehicle can pick you up and where it is at the moment
  • transparent costs: fares according to the HVV fare system + an additional service surcharge per journey
  • your opinion matters to us: you can score your journey via ioki in the App

In Lurup and Osdorf we can pick you up and take you to a stop or station – and vice versa.
You never need to walk more than 200 metres to or from the next stop or station.

Vehicles have barrier-free access.

You can download the ioki Hamburg App free of charge in the iOS-App Store or in Google Play .

ioki service area in Lurup and Osdorf

ioki Hamburg for Billbrook is at present in the start-up phase, so that for a short period it is only bookable for employees of selected companies.

For this restricted circle of users it will be available from 5 am on 29.08.2019.

A total of 37 stops can be served 24/7 from this time on. Transfer points to the rapid transit network are U-Bahn station Horner Rennbahn and S-Bahn station Billwerder-Moorfleet. You can also catch the night bus at U-Bahn Horner Rennbahn.

Between 5 am and 8 pm the shuttles run in the blue-shaded corridor on the map. The other stops are connected via bus lines. 
From 8 pm till 5 am the next morning the shuttles serve all stops in the highlighted area.

ioki service area in billbrook

How much does ioki cost?

The on-demand service is an integral part of the HVV fare system and only has a surcharge of 1 € per person and journey on top of the HVV ticket.
In Billbrook, there is no surcharge between 8 pm and 5am the next morning.  

If you have a valid ticket, just show it to the driver. Then you only need to top it up with the surcharge per journey for the ioki service.   

Frequent travellers can buy a weekly, monthly or all-year ioki season ticket for the surcharge in the ioki App.

How can I pay?

You can book your HVV ticket as normal, e.g. at the Online Shop or in the HVV App.

When you book your service you can pay the ioki surcharge without problems by credit card, via Apple Pay, bank transfer to VHH or by prepaid charge card.

Prepaid charge cards with a value of 10 €, 20 € or 50 € are exclusively available at the “Ticket Shop – Hamburger Abendblatt” on the first floor of the ELBE Einkaufszentrum. You can pay cash for them there.

Just enter the code on the charge card in the ioki Hamburg App and you can pay with the money on it in the App.