As of 01.10.2022 , a medical mask must be worn in the entire hvv area. It is recommended to wear an FFP2 mask. Masks must be worn from the age of 6 upwards. Children under 6 are exempt from the requirement to wear a mask.
Mandatory face masks
A medical mask must be worn on all hvv services.
Persons who can provide proof that they cannot wear a mask due to a medical condition are exempt from the requirement to wear a mask.
The mandatory requirement to wear a protective mask or a covering for mouth and nose does not apply to children under the age of 6.
The reason why someone is unable to wear a mask should be credibly documented by some suitable form of proof; for example, an official pass certifying that someone suffers from an allergy or some similar doctor’s certificate.
750 transport company staff carry out inspections every day on hvv services to check that passengers are wearing masks.
This can also mean that you have to pay the penalty. Not wearing the mask correctly (e.g. leaving your nose free) also counts as a violation of the directive to wear a mask.
Yes. When you buy a ticket you accept the hvv Conditions of Carriage.
The basic rule is: the mask may not be taken off. The only exemptions from the requirement to wear a mask on hvv services are those set out in the Hamburg SARS-CoV-2 E Ordinance on the Prevention and Control of Infectious Diseases or the equivalent Ordinance of the Federal State concerned. These do not include eating and drinking.
Without a medical or FFP2 mask you are not permitted to use hvv services.
In principle, all hvv staff with customer contact who are not protected in another way, e.g., a transparent plexiglass partition, are required to wear a mask.
In communication with and by people who are hard of hearing or deaf and rely on lip-reading, the obligation to wear a particulate respirator mask (FFP2 or equivalent) covering the nose and mouth is not cancelled but, providing the rules on social distancing are kept to (at least 1.5 metres), they can take the mask off if the person opposite them signals that they need to read their lips to understand them because they are hard of hearing or deaf.
Organisational and Safety issues
Although passenger numbers are reduced, the hvv is still maintaining its full range of services without any cuts. At peak travelling times all our capacity is used. That means that there is much more space available for passengers. At the same time, the mandatory wearing of masks means that it is safe to travel even when it is not possible to keep your distance from others.
Our tip: especially in the rush hour, buses and trains running late are very full. You often only have to wait a few minutes for the next bus or train, which has far more empty seats.
All the S-Bahn trains which are technically equipped for it have doors which will continue to open automatically. (Please note: it may take up to 2 seconds before a door automatically opens after stopping in a station.)
The doors in the U-Bahn meanwhile no longer open automatically, but can now be opened individually again. The Hamburg Hochbahn has made this change in order to exclude technically the possibility of the train personnel opening the doors on the side facing away from the platform by mistake. Hochbahn is working to find a solution to this problem as soon as possible.