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In and around Hamburg


Get there on time or your money back

Every day we get people where they want to go - almost always on time. We want to underline this with a very special promise: "Get there on time or your money back!"

If unforeseen circumstances disrupt services so that you arrive at your destination more than 20 minutes late, you are entitled to get a one-off refund of 50% of the fare price for your hvv ticket for the journey.
With day tickets and season tickets, a prorated amount is calculated for each journey. For group tickets, only 1 fare per journey can be recouped.

And this is how it works

  1. Simply apply here for a refund using the online application form. You will need your ticket to do this and the delayed journey may only have taken place up to a maximum of 3 calendar days ago.
  2. Set up a meinhvv account together with the first application you make and send your application off.
  3. Then sit back and wait for a couple of days: We are checking your application!
  4. Print out our payment order and take it together with your ticket for the journey into one of our service centres within 3 months. Your refund will be paid out in cash. It is unfortunately not possible to transfer the amount onto a bank account or to set it off against your client account
  5. For any further applications you can simply access the details you have already registered.