Every day we get more than 2.7 million people where they want to go on something like 770 services, almost always on time. We want to underline this with a very special promise: "Get there on time or your money back!"
If unforeseen circumstances disrupt services so that you arrive at your destination more than 20 minutes late, you are entitled to get a one-off refund of 50% of the fare price for your HVV ticket for the journey.
With day tickets and season tickets, a prorated amount is calculated for each journey. For group tickets, only 1 fare per journey can be recouped.