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In and around Hamburg


Get there on time or your money back

Every day we get people where they want to go - almost always on time. We want to underline this with a very special promise: "Get there on time or your money back!"

If unforeseen circumstances disrupt services so that you arrive at your destination more than 20 minutes late, you are entitled to get a one-off refund of 50% of the fare price for your hvv ticket for the journey.
With day tickets and season tickets, a prorated amount is calculated for each journey. For group tickets, only 1 fare per journey can be recouped.

During the period of the special offer with the 9 Euro Ticket

The offer of the hvv Guarantee will be temporarily suspended during the period of the special offer with the 9 Euro Ticket  (01.06.-31.08.2022)  Applications for reimbursement of part of the fare can be made up to 31 May inclusive. Existing entitlements can of course still be paid out.

During the period from 01.06.-31.08.2022, the price for all season tickets on the hvv will be reduced to 9 euros per month. That means that the average price for a journey from June to August works out at only a few cents. Thanks to a number of different subsidization models (for instance via the employer, the school board or the social discount  from the City of Hamburg), many passengers will even be able to travel free of charge. For this reason the hvv Guarantee, which reimburses 50 % of the fare price if there are delays, cannot be offered during these months.