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In and around Hamburg

Coronavirus

Mandatory face masks

The current version of the Hamburg Ordinance on the Prevention and Control of Infectious Diseases stipulates that on public transport in Hamburg – as it already applies in the hvv area in Lower Saxony – it is mandatory to wear an FFP2 mask (a medical mask of FFP2/FFP3 or also N95/N95 grade) or masks of an equivalent standard to FFP2 as of 15.01.2022. 
The mandatory requirement to wear an FFP2 mask applies for persons aged 14 or older. For passengers between the ages of 6 and 13, a surgical mask is considered to be an equivalent medical mask.
In Schleswig-Holstein it is recommended to wear an FFP2 mask on public transport; medical (surgical) masks are still permitted there, however. 
Children under 6 are exempt from the requirement to wear an FFP2 mask.

Persons who can provide proof that they cannot wear a mask due to a medical condition are exempt from the requirement to wear a an FFP2 mask.
The mandatory requirement to wear an FFP2 mask on public transport does not apply to children under the age of 6.

Persons who can provide proof that they cannot wear a mask due to a medical condition are exempt from the requirement to wear a mask.

The mandatory requirement to wear a protective mask or a covering for mouth and nose does not apply to children under the age of 6.

The reason why someone is unable to wear an FFP2 mask should be credibly documented by some suitable form of proof; for example, an official pass certifying that someone suffers from an allergy or some similar doctor’s certificate.

Face shields do not give enough protection against infection. Wearing a face shield is therefore not accepted as complying with the rules and is subject to a penalty. 

The transport operators in the hvv check compliance with the obligation to wear a mask daily. This will be done by the members of our security service.

This can also lead to having to pay the penalty. Not wearing the mask correctly (e.g. leaving the nose free) also counts as a violation of the directive to wear an FFP2 (or equivalent) mask.
People wearing a surgical mask correctly will also be liable to pay the penalty.

Yes. When you buy a ticket you accept the hvv Conditions of Carriage.

No. 

The basic rule is: the FFP2 (or equivalent) mask may not be taken off. The only exemptions from the requirement to wear a mask on hvv services are those envisaged in the Hamburg SARS-CoV-2 E Ordinance on the Prevention and Control of Infectious Diseases or the equivalent Ordinance of the Federal State concerned. These do not include eating and drinking.

Without an FFP2 (or equivalent) mask you are not permitted to use hvv services.

In principle, all hvv staff with customer contact who are not protected by other means, e.g. a transparent plexiglass partition, are required to wear a mask. According to the Ordinance on the Prevention and Control of Infectious Diseases, hvv staff can also wear surgical masks as well as FFP2/FFP3 or KN95/N95 masks. 

In communication with and by people who are hard of hearing or deaf and rely on lip-reading, the obligation to wear a particulate respirator mask (FFP2 or equivalent) covering the nose and mouth is not cancelled but, providing the rules on social distancing are kept to (at least 1.5 metres), they can take the mask off if the person opposite them signals that they need to read their lips to understand them because they are hard of hearing or deaf.

Organisational and Safety issues

Although passenger numbers are reduced, the hvv is still maintaining its full range of services without any cuts. At peak travelling times all our capacity is used. That means that there is much more space available for passengers. At the same time, the mandatory wearing of masks means that it is safe to travel even when it is not possible to keep your distance from others.

Our tip: especially in the rush hour, buses and trains running late are very full. You often only have to wait a few minutes for the next bus or train, which has far more empty seats.

All the S-Bahn trains which are technically equipped for it have doors which will continue to open automatically. (Please note: it may take up to 2 seconds before a door automatically opens after stopping in a station.)

The doors in the U-Bahn meanwhile no longer open automatically, but can now be opened individually again. The Hamburg Hochbahn has made this change in order to exclude technically the possibility of the train personnel opening the doors on the side facing away from the platform by mistake. Hochbahn is working to find a solution to this problem as soon as possible.

No. Passengers must still indicate their wish to get off as before by pressing the “stop” button inside the vehicle. Stopping automatically at every stop without anyone getting on or off would cause unnecessary delays for other passengers.

No, under the present circumstances we are particularly focused on giving everyone as much space as possible.