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In and around Hamburg

Coronavirus

Resumption Night services

Regular HVV night services will start again in the night from coming Wednesday 12 May 2021 to Thursday 13 May 2021. 
That means that the night buses, i.e. all the buses with numbers in the 600 series, will be running again  between 0.30 am and 4.30 am. The same applies to those buses which run 24 hours a day. Night services on the U- and S-Bahn in the nights from Friday to Saturday and Saturday to Sunday will also return to their regular timetable. Due to the public holiday on Ascension Day (Himmelfahrt, Thursday 13.05.), this will already commence in the night from 12.05. to 13.05. Until regular HVV night services are resumed again and to provide a backup for the return to normal services, the alternative night service run during the lockdown by taxis, MOIA and ioki Hamburg will be extended until 16 May 2021 and will then be discontinued.

Mandatory face masks

When the new  Law on the Prevention and Control of Infectious Diseases comes into effect on 24.04.2021, it is mandatory for passengers on public transport, including children over 7 years of age, to wear masks of the standard FFP2/FFP3 or KN95/N95 (incl. masks which fulfil equivalent standards) if the seven day  infection incidence rate is higher than 100.
If the seven-day incidence rate is below 100, the often used blue surgical masks can also be worn instead of  the more effective FFP2/FFP3 or KN95/N95 masks.

Wearing a mask is mandatory on all HVV services and  in the areas at stops and stations where you have to have a valid ticket.

Particulate respirator masks (FFP2 or equivalent) must be worn on all means of transport in the HVV and in the area of stops/stations where you have to have a ticket.

Face shields do not give enough protection against infection. Wearing a face shield is therefore not accepted as complying with the rules and is subject to a penalty. 

Persons who can provide proof that they cannot wear a mask due to a medical condition are exempt from the requirement to wear a mask.
The mandatory requirement to wear a protective mask or a covering for mouth and nose does not apply to children under the age of 7.

If the seven-day infection incidence rate stays above 100 for three days running, children over the age of 7 must also wear masks of the standard FFP2/FFP3 or KN95/N95 (incl. masks which fulfill equivalent standards); a surgical mask is then no longer sufficient. 

The reason why someone is unable to wear a particulate respirator mask (FFP2 or equivalent) should be credibly documented by some suitable form of proof; for example, an official pass certifying that someone suffers from an allergy or some similar doctor’s certificate.

In communication with and by people who are hard of hearing or deaf and rely on lip-reading, the obligation to wear a particulate respirator mask (FFP2 or equivalent) covering the nose and mouth is not cancelled but, providing the rules on social distancing are kept to (at least 1.5 metres), they can take the mask off if the person opposite them signals that they need to read their lips to understand them because they are hard of hearing or deaf.

The transport operators in the HVV check compliance with the obligation to wear a particulate respirator mask (FFP2 or equivalent) daily.

This can also lead to having to pay the penalty. Not wearing the face mask correctly (e.g. leaving the nose free) also counts as a violation of the directive that a particulate respirator mask (FFP2 or equivalent) covering the nose and mouth must be worn.

Yes. When you buy a ticket you accept the HVV Conditions of Carriage.

No. 

The basic rule is: the particulate respirator masks (FFP2 or equivalent) may not be taken off. The only exceptions from the requirement to wear a mask on the HVV are those set out in the Hamburg SARS-CoV-2 Containment Ordinance or in the relevant ordinances of the other Federal States. Eating and drinking do not fall under these exceptions.

Without a particulate respirator mask (FFP2 or equivalent) you are not permitted to use HVV services.

In principle, HVV staff with customer contact who are not protected by other means such as a plexiglass partition are also required to wear a mask.

If the seven-day infection incidence rate is above 100, the staff are allowed to wear surgical masks as well as the FFP2/FFP3 or KN95/N95 masks. There are exceptions on some rail services which run across different regions.

Organisational and Safety issues

Although passenger numbers are reduced, the HVV is still maintaining its full range of services without any cuts. At peak travelling times all our capacity is used. That means that there is much more space available for passengers. At the same time, the mandatory wearing of masks means that it is safe to travel even when it is not possible to keep your distance from others. Our tip: especially in the rush hour, buses and trains running late are very full. You often only have to wait a few minutes for the next bus or train, which has far more empty seats.

All the trains which are technically equipped for it have doors which will continue to open automatically. (Please note: it may take up to 2 seconds before a door automatically opens after stopping in a station.)

No. Passengers must still indicate their wish to get off as before by pressing the “stop” button inside the vehicle. Stopping automatically at every stop without anyone getting on or off would cause unnecessary delays for other passengers. Every time the bus stops at a stop the doors open automatically and fresh air can enter the bus.

Can the restricted times for carrying bicycles be cancelled?

No, under the present circumstances we are particularly focused on giving everyone as much space as possible.

No, under the present circumstances we are particularly focused on giving everyone as much space as possible.