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In and around Hamburg

Coronavirus

Mandatory face masks

Since the new rules stipulated by the governments of the Federal States came into force, everyone who uses public transport must wear a medical mask. The new rules in Hamburg have been in force since 22.01.2021, in Schleswig-Holstein and Lower Saxony since 25.01.21. Simple cloth masks or bandanas and scarves are then no longer enough.

The prescribed medical masks include surgical masks (these are usually blue and white), but also masks of the KN95/N95 and FFP2 standard (without an exhaling valve). 

Mandatory wearing of masks applies on all HVV public transport and in the areas of stops/stations where you are required to have a ticket. 

Medical masks must be worn on all means of transport in the HVV and in the area of stops/stations where you have to have a ticket.

Face shields do not give enough protection against infection. Wearing a face shield is therefore not accepted as complying with the rules and is subject to a penalty. 

Persons who can provide proof of a medical condition which impairs their breathing are exempted from the requirement to wear a mask.  

Children:

Hamburg:

Children under the age of 7 are exempted from the requirement to wear a mask under the rules. For children from 7 to 13 a cloth mask (but not a bandana or a scarf) is sufficient; the requirement to wear a medical mask applies from the age of 14 (i.e. from a person’s 14th birthday) upwards.

Lower Saxony:

Children under the age of 6 are exempted from the requirement to wear a mask under the rules. For children from 6 to 14 a cloth mask (but not a bandana or a scarf) is sufficient; the requirement to wear a medical mask applies from the age of 15 (i.e. from a person’s 15th birthday) upwards. 

Schleswig-Holstein:

Children under the age of 6 are exempted from the requirement to wear a mask under the rules. The requirement to wear a medical mask applies for children/school children from their 6th birthday onwards.

The reason why someone is unable to wear a medical mask should be credibly documented by some suitable form of proof; for example, an official pass certifying that someone suffers from an allergy or some similar doctor’s certificate.

In communication with and by people who are hard of hearing or deaf and rely on lip-reading, the obligation to wear a face mask covering the nose and mouth is not cancelled but, providing the rules on social distancing are kept to (at least 1.5 metres), they can take the face mask off if the person opposite them signals that they need to read their lips to understand them because they are hard of hearing or deaf.

The transport operators in the HVV check compliance with the obligation to wear a mask daily.

This can also lead to having to pay the penalty. Not wearing the face mask correctly (e.g. leaving the nose free) also counts as a violation of the directive that a medical mask covering the nose and mouth must be worn.

Yes. When you buy a ticket you accept the HVV Conditions of Carriage.

No. 

The basic rule is: the medical mask may not be taken off. The only exceptions from the requirement to wear a medical mask on the HVV are those set out in the Hamburg SARS-CoV-2 Containment Ordinance or in the relevant ordinances of the other Federal States. Eating and drinking do not fall under these exceptions.

Without a medical mask you are not permitted to use HVV services.

In principle, all HVV staff with customer contact who are not protected by other means, e.g., a transparent plexiglass partition, are required to wear a mask. There are some exceptions in a few rail companies who operate supra-regional services.

Organisational and Safety issues

Although passenger numbers are reduced, the HVV is still maintaining its full range of services without any cuts. At peak travelling times all our capacity is used. That means that there is much more space available for passengers. At the same time, the mandatory wearing of masks means that it is safe to travel even when it is not possible to keep your distance from others. Our tip: especially in the rush hour, buses and trains running late are very full. You often only have to wait a few minutes for the next bus or train, which has far more empty seats.

All the trains which are technically equipped for it have doors which will continue to open automatically. (Please note: it may take up to 2 seconds before a door automatically opens after stopping in a station.)

No. Passengers must still indicate their wish to get off as before by pressing the “stop” button inside the vehicle. Stopping automatically at every stop without anyone getting on or off would cause unnecessary delays for other passengers. Every time the bus stops at a stop the doors open automatically and fresh air can enter the bus.

Can the restricted times for carrying bicycles be cancelled?

No, under the present circumstances we are particularly focused on giving everyone as much space as possible.

No, under the present circumstances we are particularly focused on giving everyone as much space as possible.