Depending on your operating system (Android or Apple iOS) or the type of storage (electronic wallet or webticket), there are a number of ways to update the ticket.
Android users are recommended to use the Google Wallet. As soon as the Google Wallet has been uploaded to your smartphone, call up the email with the link to your ticket again (see "Can I delete the email with the link to my ticket?"). Alternatively, you can scan the QR code from your employer or follow the invitation link from them. Observe the process in "Wallets for iPhone and Android – what are they and how do they work?". Check the settings of the wallet to see if “Automatic refresh” has been activated.
If you use the Stocard App, you need to call up the QR code or link from your employer and save the ticket again. Important: you need to repeat this every month.
Your personal settings on your iPhone might be preventing the update. In this context, you should check the flight and sleep modes and set the “Automatic updates” button in the Wallet App accordingly. You can find the option by clicking on the three-dot icon and then under “card details”
A little tip: Sometimes it can help to switch the “Automatic updates” button off and the on again.
If the old (expired) ticket is still shown when you call up your ticket, the button „Back“ at the bottom at the end of the website may be able to help. The next screen should then show the current ticket, which you can then click on. It may take a moment before the new ticket is loaded.