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In and around Hamburg

In and around Hamburg

Tickets - All-year season ticket / HVV Card

The HVV is your personal travel pass, which enables you to use your HVV tickets. You can also purchase tickets with it. These, for instance your all-year season ticket, are then stored on it.

Buying tickets and ticket inspections

After selecting the ticket you want, simply hold the HVV Card against the highlighted area on the ticket machine. When you hold it against this your travel pass will be recognized and the ticket automatically stored on it.

Important: in order to use the purchase function on your HVV Card, you need to have it activated at a service centre. To do this, you need to fill out a written application including a direct debit mandate. As soon as this has been added to your account contract, you will receive written confirmation from your contract partner. After that, you can have the purchase function entered on your HVV Card in any of our service centres.

Payment is settled once a month, The fare price (including a 3 % discount on some ticket types) is debited directly from your bank account.

You can use the HVV Card to buy single, day and supplementary tickets as well as weekly and monthly season tickets.

Please note that for technical reasons you need to buy the first weekly or monthly season ticket at a service centre with HVV Card Service. After that you can also buy these tickets at any ticket machine with HVV Card function.

Good to know: you get 3 % off when you buy single, day and supplementary tickets!

Holders of ProfiTickets as well as SemesterTickets will be automatically switched over to the new HVV Card.

You can buy tickets with the HVV Card at any ticket machine equipped with the necessary software as well as in our service centres.

You can recognize the ticket machines with the necessary software by the red sticker on them or by this symbol:

Logo eTicketing at a card reader


Unfortunately you cannot use the HVV Card to buy tickets online. The ticket needs to be saved onto your travel pass, but in most cases the technical infrastructure for doing this is simply not available on home PCs.

If you want to travel outside the time or area restrictions on your HVV all-year season ticket, you can buy additional tickets as needed.

Important: in order to use the purchase function on your HVV Card, you need to have it activated at a service centre. To do this, you need to fill out a written application including a direct debit mandate.
As soon as this has been added to your account contract, you will receive written confirmation from your contract partner. After that, you can have the purchase function entered on your HVV Card in any of our service centres.

Of course, you can change the details of your all-year season ticket at any time you want. If you want to change the type of ticket, the zones, areas or upgrades, just come in to one of our service centres.

To do this, simply use the ticket machines with HVV Card function.

Just hold your HVV Card against the screen and select HVV Card Service. Then you can see the last 8 tickets stored on the Card.

Alternatively, you can view, download or print out a detailed list of your purchases or your invoices via your MeinHVV customer account (protected by password).

You can buy day tickets in advance at HVV service centres with HVV Card Service.

In general, however, you can only buy tickets for use on the same day, i.e., if you buy a single ticket in the morning it can be valid either for your outward or return journey that same day.

Sorry! It is not possible to buy further tickets for others accompanying you and to store them on your HVV Card.

The normal rules for day and group tickets about taking other people with you apply, however.
If you are one of the people in the group, this means that you as a HVV Card holder can take 3 children (with a day ticket) and with a group ticket up to 4 further persons with you.

Please just show him your HVV Card. This will be checked using an electronic test device.

On the bus, this is done by holding your HVV Card against a terminal when you get on.

If you are an all-year season ticket holder, but do not have your HVV Card with you, just tell the inspector. They will then issue you with a demand to pay a penalty fare of 60 €. If you show your ticket at a service centre afterwards, however, you only need to pay a handling charge of 3.50 €.

Sorry! As with all of our digitized sales channels, this is not possible.

Questions on modes of payment

Currently we offer the options of payment by direct debit or by prepaid credit balance.

The easiest way to pay is by giving us a direct debit mandate. Your contract partner debits the fare money for the tickets you have bought during the month from your account at the end of each month (minus the 3 % discount on some tickets) or charges it to your prepaid credit balance.

You can buy single and day tickets with your prepaid credit balance.

To do this, you first need to send a minimum starting amount of at least 40 € by bank transfer to your contract partner. The costs incurred for ticket purchases will then be set off against your credit balance on their internal customer account.
This credit balance is not stored on your travel pass.
You can apply for the prepaid system in any service centre with HVV Card Service.

Cash payment is currently not possible.

In the case of all-year season ticket holders, we do not create lists of purchases or issue invoices. You can see the invoice amounts as before from your monthly account statement (German only).

For individual purchases, you can view, save locally or print out a detailed list of your purchases or your invoices via your MeinHVV customer account (protected by password).

In this overview of your purchases you can see a list of all the tickets you have purchased, quoting the price without the discount.

If you already have a  MeinHVV account, but are not yet able to view your data, please log in and set up your online access (German only) to enable this. You only need to do this once.

If you are not yet registered with MeinHVV, you can do this free of charge.  

Please confirm (“activate”) your account after registering by clicking on the link in your confirmation e-mail. 
(If you do not do this, it will be automatically deleted after a few days). 
After that, you can set up your online access to let you check your all-year season ticket/HVV Card data.

If you have been unable to use your all-year season ticket because you were confined to bed for longer than 21 days because of illness or needed to go to a medically prescribed health cure we will refund you the fare money for that period if you send us a certificate proving this.

The medical certificate must clearly state that you were unable to use public transport as a result of your illness or health cure.

Please use our pre-printed form for this, which is available at all HVV service centres, and attach an individual medical certificate from your doctor.

We will be happy to send you your monthly invoice by post to your home address against a handling charge of 1.50 € per invoice.

Please visit one of our service centres with HVV Card Service or contact your contract partner; office times are Mon-Fri 8 am – 6 pm.

Hamburger Hochbahn AG: Tel.: 040/32 88-46 56
DB Vertrieb GmbH: Tel.: 040/18 06 22 88

Outside office hours, please ring our Infoline under 040/19 449.

Organizational questions

There are various reasons why your Card could have been blocked. Please take it into a service centre with HVV Service or get in touch with your contract partner. Both have office hours Mon-Fri 8 am till 6 pm.

Hamburger Hochbahn AG: Tel.: 040/32 88-46 56
DB Vertrieb GmbH: Tel.: 040/18 06 22 88

Outside office hours, please ring our Infoline under 040/19 449.

If you lose your Card, please notify us without delay so that we can block your HVV Card. As soon as you have notified the loss, you can no longer be made responsible for possible misuse of the Card.

If the Card has been stolen, please report it to the police. 
The police file number is needed for processing the case in the HVV service centre.

If you find your HVV Card again after reporting the loss, hand it in to a service centre so as to protect the data stored on it from misuse.

Blocking the HVV Card and ordering a replacement Card

You automatically notify the loss to us by ordering a replacement Card.

To do this, log on to MeinHVV and select the link “Overview of contract HVV Card” > Replacement Card”. When you order a replacement Card, the one you lost is automatically blocked.

Alternatively, you can also have this done in the service centres or by your contract partner. Both have office hours Mon-Fri 8 am till 6 pm.   

Hamburger Hochbahn AG: Tel.: 040/32 88-46 56
DB Vertrieb GmbH: Tel.: 040/18 06 22 88

Outside office hours, please ring our Infoline under 040/19 449.

When you do this, please have your customer number ready. You can find this in the contract documents which were sent to you together with your HVV-Card.

The new HVV Card will then be sent to you by post within the next 7 days.

Provisional ticket for all-year season ticket holders

A temporary replacement Card can be issued for all-year season ticket holders. This will be offered when you order a replacement Card via MeinHVV. Or just drop in to one of our service centres.

The HVV card is your personal travel pass with a photo and is your proof that you are the HVV Card or season ticket holder when a ticket inspector asks to see it. That is why it is not transferable.

To change your name, please bring along an official document as evidence to one of our service centres (e.g. a marriage certificate, an ID with the new name).

If your address has changed, you only need to notify us by post, fax or email by the 5th of the month preceding the change. In this case, please get in touch with your contract partner.

If your bank details or the account holder change, we need a new SEPA direct debit mandate by the 5th of the month preceding the change with your original signature.

The HVV Card is designed to only have the minimum information necessary stored on it. This is the Card number, tickets you have purchased or apprentice, student or similar entitlement information.

It goes without saying that we will treat your data confidentially. Your data is also protected by secure data transfer procedures.

We have compiled a description for you of how we handle your data and what data we store on our data privacy page.

There is no credit balance stored on the HVV Card itself.

That means that you cannot lose money if the Card is lost or stolen. On top of this, since the Card is personalised with your photo on it, it is difficult for third persons to use it.

As soon as you have notified the loss or theft of your HVV Card at one of our service centres or via the hotline, it will be blocked, so that third persons can no longer use it.

Cancelling your all-year season ticket subscription

Of course, wouldn’t like to lose you as a client, but you can cancel your subscription for an all-year season ticket to the end of any month in writing at any service centre, presenting your HVV Card. Your all-year season ticket will then be cancelled to the next possible date and deactivated on your HVV Card.
If you cancel your subscription within the first 12 months, you only need to pay the difference between the price for a monthly and an all-year season ticket for the months you have travelled on it. That way you do not save anything, but do not pay more than you need to.
If you cancel at very short notice, the fare price for that month due may still be debited from your account. The excess fare price will be reimbursed to you by the first working day of the following month. 
Although you may have cancelled your all-year season ticket, you can still use your HVV Card to purchase single, day weekly and monthly tickets. If you do not have this purchase function on your Card yet, you can have it activated free of charge in the service centre. 

Cancelling your HVV Card

If you do not want to use your HVV Card any longer, you can cancel it in writing at any time giving notice to the end of the month to your contract partner, Hamburger Hochbahn or DB Vertrieb.

Some HVV Cards actually survive being washed in the washing machine!

Our tip: in order to avoid unpleasant surprise, e.g. when a ticket inspector checks your Card, go into a service centre with HVV Card Service or to a ticket machine equipped with it and check whether the Card is still working.

If the Card is defective you can order a replacement Card at a service centre.

Please cut it into pieces and dispose of it with the normal household rubbish.

Alternatively, you can hand it in at one of our service centres with HVV Card Service.

That way, you make sure that no-one can misuse it.

If you have a question about the use of the Card (e.g. registering, payment or buying tickets), please go into one of our service centres with HVV Card Service or get in touch with your contract partner. Both have office hours Mon-Fri 8 am till 6 pm.    

Hamburger Hochbahn AG: Tel.: 040/32 88-46 56
DB Vertrieb GmbH: Tel.: 040/18 06 22 88

Outside office hours, please ring our Infoline under 040/19 449.