The hvv Card is your personal travel pass, on which your hvv tickets are stored.
The range of tickets you can use includes single and day tickets as well as weekly and monthly tickets and all-year season tickets.
The hvv Card is your personal travel pass, on which your hvv tickets are stored.
The range of tickets you can use includes single and day tickets as well as weekly and monthly tickets and all-year season tickets.
Your electronic personal travel pass is not only the data carrier medium for your ticket, but can also be used as a means of payment.
Important: in order to use the purchase function on your hvv Card, you need to have it activated at a service centre with hvv Card services. To do this, you need to fill out a written application including a direct debit mandate. As soon as this has been added to your account contract, you will receive written confirmation from your contract partner. After that, you can have the purchase function entered on your hvv Card in any of our service centres.
Buying tickets at the ticket machine
After selecting the ticket you want, simply hold the hvv Card against the highlighted area on the ticket machine (712,38 KB) or slide the Card into the card reader of the machine. Then your travel pass will be recognized and the ticket automatically stored on it.
Buying tickets on the bus
Buses have card readers with the purchase function at the doors where you enter the bus.
Payment for your purchases is settled once a month. The fare price (including a 7 % discount on some ticket types) is debited directly from your bank account.
You can buy tickets with the hvv Card at any ticket machine equipped with the necessary software, on buses as well as in service centres with hvv Card services. You can recognize the ticket machines (712,38 KB) with the necessary software by this symbol:
Unfortunately you cannot use the hvv Card to buy tickets online.
The ticket needs to be saved onto your travel pass, but in most cases the technical infrastructure for doing this is simply not available on home PCs.
You can buy single, day and supplementary tickets as well as weekly and monthly season tickets.
If the journey you want to take goes outside the valid times or the fare zones in your hvv all-year season ticket, you can buy the necessary additional tickets with your hvv Card too.
Good to know: you get 7 % off when you buy single, day and supplementary tickets.
You can apply for changes to season tickets such as. e.g., different fare zones at a service centre with hvv Card service or also in your meinhvv account if your client number starts with "19".
After that you will receive a confirmation letter asking you to update your hvv Card at a ticket machine equipped with the hvv Card function or at a service centre with hvv Card service.
You can use the
ticket machines (712,38 KB)
equipped with the hvv Card function or the Info App (in German only) for this. If you place your hvv Card against the window and select hvv Card service, you can see the most recent ticket which was saved to the hvv Card.
Alternatively, you can view a detailed list of your purchases or your invoices regarding single tickets or weekly or monthly season tickets via your meinhvv account, which is free of charge and password protected. See in this connection also: " How can I view my contract details and my purchases and invoices online?"
Sorry! It is not possible to buy further tickets for others accompanying you and to store them on your hvv Card.
The normal rules for day and group tickets about taking other people with you apply, however. If you are one of the people in the group, this means that you as a hvv Card holder can take 3 children (with a day ticket) and with a group ticket up to 4 further persons with you.
Please just show him your hvv Card. This will be checked using an electronic test device.
On the bus, this is done by holding your hvv Card against a terminal when you get on.
If you are an all-year season ticket holder or have a season ticket stored on your hvv Card, but do not have it with you, just tell the inspector. They will then issue you with a demand to pay a penalty fare of €60. If you show your ticket at a service centre afterwards (within the period stipulated in the Conditions of Carriage), however, you only need to pay a handling charge of €3.50.
Sorry! As with all of our digitized sales channels, this is not possible.
How is payment settled for tickets I purchase?
Currently we offer the options of payment by direct debit or by prepaid credit balance.
The easiest way to pay is by giving us a SEPA direct debit mandate. Your contract partner debits the entire fare money for the tickets you have bought during the month from your account at the end of each month (minus the 7 % discount on single, day and supplementary tickets) or charges it to your prepaid credit balance.
How does payment by prepaid credit balance work?
You can buy single and day tickets with your prepaid credit balance. You can apply for payment by prepaid credit balance at the most important service centres with hvv Card Service (e.g. Hauptbahnhof). You will receive confirmation by post and the relevant bank details. As the next step, you first need to send a minimum starting amount of at least €40 by bank transfer to your contract partner (given in the confirmation letter). After receipt of payment by them, you can buy tickets. The costs for this will then be set off against your credit balance.
Cash payment is currently not possible.
If you are an all-year season ticket holder, you can see the invoice amounts from your monthly account statement and the regular amount for your ticket debited from it, which stays the same.
If you have bought individual tickets, go to your meinhvv account, which is free of charge and password protected, where you can view, save locally or print out the detailed list of your purchases or your invoice. In order to use this function, just log in to your meinhvv account after setting it up and successfully activating it and select "Set up online access for hyy Card" in the menu.
Tip: You will find a list of all the tickets you have bought in the overview of your purchases. The discount for online purchase is not yet shown in this.
If you have been unable to use your all-year season ticket because you were confined to bed or ill or needed to go to a medically prescribed health cure or were in quarantine for longer than 21 days, we will refund you the fare money for that period if you send us a certificate proving this.
Please use our pre-printed form for this, which is available at all service centres with hvv Card services, and attach an individual medical certificate from your doctor.
We will be happy to send you your monthly invoice (for purchases of single, day and weekly tickets and monthly season tickets) by post to your home address against a handling charge of €1.50 per invoice.
It’s easy - You can view all the information stored on your electronic travel pass with the help of the hvv Card Info App (in German).
Outside office hours, please ring our Infoline under 040/19 449.
Cancelling your all-year season ticket subscription
Of course, we wouldn’t like to lose you as a client, but you can cancel your subscription for an all-year season ticket to the end of any month:
Your all-year season ticket will then be cancelled to the next possible date and blocked on your hvv Card.
If you cancel your subscription within the first 12 months, you only need to pay the difference between the price for a monthly and an all-year season ticket for the months you have travelled on it.
If you cancel at very short notice, the fare price due for that month may still be debited from your account. The excess fare price will be reimbursed to you by the first working day of the following month.
Although you may have cancelled your all-year season ticket, you can still use your hvv Card to purchase single, day, weekly and monthly tickets if your hvv Card has the purchase function on it. If you do not have this function on your Card yet, you can have it activated free of charge in the service centre by filling out an order form.
Cancelling your hvv Card
If you do not want to use your hvv Card any longer, you can cancel it in writing at any time giving notice to the end of the month to your contract partner.
If your Card has been stolen
If the Card has been stolen, please report it to the police. The police file number is needed for processing the case in the hvv service centre. After that please notify us without delay of the theft so that we can block your hvv Card. This is done at a service centre with hvv Card services or by phone call to your contract partner. Outside office hours, please ring our Infoline under 040/19 449. As soon as you have notified the theft, you can no longer be made responsible for possible misuse of the Card.
If you have lost your Card
Please notify us without delay of the loss so that we can block your hvv Card. This is done at service centres with hvv Card services or by phone call to your contract partner. Outside office hours, please ring our Infoline under 040/19 449.
Ordering a replacement Card
You can also automatically notify the loss to us by ordering a replacement Card. To do this, log on to meinhvv and select the link for a replacement card ("Ersatzkarte"). When you order a replacement Card, the one you lost is automatically blocked. If you did not agree to us storing your photo when you applied for a hvv Card, you will need to upload a photo for the replacement Card to your meinhvv client account.
Alternatively, you can also have this done at the service centres with hvv Card services or by phone call to your contract partner. Outside office hours, please ring our Infoline under 040/19 449. When you do this, please have your customer number ready. You can find this in the contract documents which were sent to you together with your hvv Card. The new hvv Card will then be sent to you by post within the next 7 days.
Provisional ticket for all-year season ticket holders
A print-it-yourself temporary replacement Card can be issued for all-year season ticket holders. This will be offered when you order a replacement Card via meinhvv. The charge for the replacement Card via meinhvv is 5 €. In the service centres there is a handling charge of 15 €. To do this, log on to meinhvv and select “Overview of contract hvv Card”. You will find the link > Replacement Card” there. Or just drop in to one of our service centres with hvv Service.
If you find your hvv Card again, you can cut it into pieces and dispose of it with the normal household rubbish.
The hvv card is your personal travel pass with a photo and is your proof that you are the hvv Card or ticket holder when a ticket inspector asks to see it. That is why it is not transferable.
If you change your address, you can change it under meinhvv. Alternatively, just send a letter informing about the change of address by post, fax or email by the 5th of the month preceding the change. In this case please get in touch with your contract partner.
If your bank account or the name of the account holder changes, your client contract partner will need a new SEPA direct debit mandate with your original signature by the 5th of the month preceding the change. If your client number starts with "19", you can also make the change in your meinhvv account.
For a change of name, please bring along official proof of the change to one of our service centres with hvv Card services (e.g., a marriage certificate, ID card with the new name).
The hvv Card is designed to only have the minimum information necessary stored on it. This is the Card number, tickets you have purchased or apprentice, student or similar entitlement information.
It goes without saying that we will treat your data confidentially. Your data is also protected by secure data transfer procedures.
We have compiled a description for you of how we handle your data and what data we store on our data privacy page.
There is no credit balance stored on the hvv Card itself. That means that you cannot lose money if the Card is lost or stolen. On top of this, since the Card is personalised with your photo on it, it is difficult for third persons to use it.
As soon as the loss/theft of the Card is reported at one of our service centres with hvv Card services or to the hvv infoline (040/19 449) or a replacement Card has been ordered via meinhvv, your hvv Card will be blocked and third persons will not be able to use it.
The good news: many hvv Cards survive being washed intact! With the help of the hvv Card Info App (in German) you can check whether your electronic travel pass is still working quite simply yourself and see what information is stored on it.
Alternatively you can avoid unpleasant surprises – when a ticket inspector comes, for instance – by letting the staff at a service centre with hvv Card Service check if your hvv Card is still working or doing it yourself at a ticket machine (712,38 KB) equipped with the necessary software.
If your Card is defective, you can apply for a replacement Card directly online in your meinhvv account or come in to one of our service centres. If you do this, please bring the defective hvv Card with you.
Please cut it into pieces and dispose of it with the normal household rubbish. That way, you make sure that no-one can misuse it.
Do you have any questions about your subscription season ticket, or has your address or your bank account number changed? We are here to help you. You can find the right contact person for you at a glance by looking at your hvv Card and your 10-digit Customer Number. If it starts with 1, 2 or 6, please get in touch with the following contact Partners:
First number 1
First number 2
First number 6
|hvv Customer Service|
i. H. Hamburger Hochbahn AG
Your employer (ProfiTicket)
hvv Customer Service
fax: 040/32 88 26 99
Postbox 800 369
Students who have still not received their SemesterTicket when the semester starts should get in touch with the student secretariat of their place of higher education. Please remember however that you need to have a valid ticket to travel on hvv services at all times.
Tickets for students are heavily subsidized by the public purse. For this reason the hvv needs to have the economic neediness of students from outside Hamburg doing, for instance, a prescribed internship as part of their course, verified. They can do this by presenting their internship contract, which should include among other items the amount of their remuneration. The verifying authority and contact point for this is the Hamburg students’ union Studierendenwerk Hamburg.
The BonusTicket for apprentices/trainees is an excellent value ticket for apprentices/trainees travelling to and from their courses in Hamburg as well as in the districts of Kreis Pinneberg, Kreis Segeberg and Kreis Herzogtum Lauenburg, (country) districts of Stormarn, Harburg and Cuxhaven (in Cuxhaven it is only valid for rail travel).
All those who are doing an apprenticeship/traineeship in Hamburg, Kreis Pinneberg, Kreis Segeberg and Kreis Herzogtum Lauenburg. These are:
The BonusTicket for apprentices/trainees is offered for 70.90 €. The apprentice/trainee pays 30.38 € of this, the employer 20.26 € and, depending on where the course takes place, either the City of Hamburg or Kreis Pinneberg, Kreis Segeberg or Kreis Herzogtum Lauenburg pays 20.26 €.
The BonusTicket for apprentices/trainees is valid for 2nd class travel on the entire hvv network (fare rings A-H).
Yes. The BonusTicket for apprentices/trainees is only available as an all-year season ticket and under the Corporate Client Subscription programme (ProfiTicket), not as a monthly season ticket.
Yes. The BonusTicket for apprentices/trainees is also available under the Corporate Client Subscription programme. If your company is in the programme and the employer is willing to pay the 20.26 € subsidy, the BonusTicket for apprentices/trainees will be issued there.
The separate order forms for the BonusTicket for apprentices/trainees will be sent to you by the Chamber of Industry and Commerce/Crafts and Trade (whichever applies in your case) in the case of a dual training programme (sandwich course) with a company or can be obtained from the school secretariat of the training schools or training institutions in the case of a school-based training programme in Hamburg as well as in Kreis Pinneberg, Segeberg and Kreis Herzogtum Lauenburg ( in the case of a school-based training programme). On top of this, you can take advantage of the option especially for apprentices/trainees to print it the order form (1,55 MB) (in German) out yourself as a pdf. Just print it out, fill it out and send it off.
If the order form has not been sent to you, it can be issued at all our service centres (Link: Service Centres). If your employer offers the ProfiTicket, the apprentice/trainee should speak to the ProfiTicket contact person in their company..
If you have any questions about how to fill out the order form, please get in touch with your client contract partner (Link: client contract partners), or find who you should speak to from the tips for filling out the order form (91,11 KB) (in German).
Eligible persons receiving remuneration under an apprenticeship/trainee programme should apply for the BonusTicket for apprentices/trainees with a separate all-year season ticket order form (this is available from the Chamber of Industry and Commerce/Crafts and Trade (whichever applies in your case) or from all secretariats of the training schools or training institutions in Hamburg, Kreis Pinneberg, Segeberg and Kreis Herzogtum Lauenburg), as a
pdf to print out yourself (1,55 MB)
(in German) or at all our service centres and a hvv entitlement form. In this procedure, the employer must be entered as payer in the all-year season ticket order form and fill out a direct debit mandate. This direct debit mandate covers the apprentice/trainee’s share (30 €) and the employer subsidy (20 €), so together an amount of 50 €. The employer can then collect the apprentice/trainee’s share (30 €) from him/her. Depending on where the course is taking place, the subsidy (20 €) from either the City of Hamburg, Kreis Pinneberg, Segeberg or Kreis Herzogtum Lauenburg will be paid directly. The order form and the entitlement form must be validated by the employer. With our
tips for filling out the order form (91,11 KB)
(in German) it’s done in no time.
Eligible persons without remuneration under an apprenticeship/trainee programme (e.g., those on a school-based programme or studying for a professional qualification) should also apply for the BonusTicket for apprentices/trainees using the separate all-year season ticket order form and the entitlement form, but enter themselves as payer of their fare money (30 €). In these cases, the employer subsidy is also paid by the City of Hamburg, Kreis Pinneberg, Segeberg or Kreis Herzogtum Lauenburg. . The order form and the entitlement form must be validated in this case by the school or training institution in question.
If the employer offers the ProfiTicket, the BonusTicket for apprentices/trainees can be ordered directly (without the separate all-year season ticket order form) via their employer.
The BonusTicket for apprentices/trainees can only be purchased for full calendar months for the periods stipulated by the all-year season ticket subscription and the Corporate Client Subscription programme and with a trainee programme covering these periods.
The BonusTicket for apprentices/trainees must be ordered by the 10th of the month preceding the period it is to be valid for (e.g., 10 April if its validity begins on 1 May).
Yes. You will need the normal proof of eligibility on the pre-printed paper entitlement form for the BonusTicket for apprentices/trainees too. It is unfortunately not enough at the moment to simply present a trainee card (Azubi-Card), if you have one.
If you already have an all-year season ticket for apprentices/trainees or school students, you can switch this over on the separate order form for the BonusTicket for apprentices/trainees. If you are switching to the Corporate Client Subscription programme (ProfiTicket), the existing contract will be cancelled as before.
If you change your school or place of training, you can order a new BonusTicket for apprentices/trainees without giving notice. If you break off your vocational training programme, the ticket must be cancelled.
In the case of short periods of illness, there is no refund. If you are ill for a longer time, the rules set out in the Conditions of Use for the hvv all-year season ticket apply.
No. In order to use the 1st Class on the trains you need to buy a separate upgrade ticket each time you use them.
If you lose your BonusTicket for apprentices/trainees or it is stolen, you must apply for a replacement ticket. The charge for ordering this online is 5 € and in a service centre 15 €. In the case of those receiving remuneration under an apprenticeship/trainee programme with the employer as payer, the charge will be debited there, and the apprentice/trainee must reimburse them. In the case of the ProfiTicket, please ask the employer what the charge for a replacement ticket is.