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In and around Hamburg

In and around Hamburg

Tickets - ProfiTicket

ProfiTicket

At weekends (Saturdays 0.00 till 6 am on the following Monday) and on public holidays you can take 1 other person and 3 children up to the age of 14 along with you free of charge. At weekends and on public holidays the ProfiTicket is valid on the entire network (fare rings A-H). 

N.B. Due to the expansion of the HVV tariff zone area as from 15.12.2019, the fare rings F-H have been added to the HVV area. In these, the HVV fare system only applies on rail services on almost all lines.

Notify the loss to the ProfiTicket contact person in your company. They have a form ready to fill out and will take care of getting you a new ticket. Your company decides whether they charge a fee for this. If notice has already been given that the ProfiTicket will be terminated, the declaration of loss can no longer be accepted.

The ticket inspectors get on and you don’t have your ProfiTicket with you? – No problem! Just tell them that you are a ProfiTicket holder. They will issue you with a notice to pay the penalty fare of 60 euros, but don’t worry! 
If you contact the ProfiTicket Corporate Client Service under 040 - 3918 3900 within four days we will clear things up in no time and you only need to pay a handling fee of 3.50 euros.

If you have a ProfiTicket with 1st Class, you can use the Sprinter buses without paying extra. Holders of a ProfiTicket 2nd Class need to buy an upgrade ticket for Sprinter bus/1st Class regional trains RB/RE. The upgrade ticket is valid for a journey in one direction, which can be interrupted and resumed in the same direction.

If you were unable to use your ProfiTicket because you were off sick for longer than 21 consecutive days, the fare money for that time will be refunded to you.
Just present a medical certificate proving this to the ProfiTicket contact person in your company. Reasons for a refund are:

  • if you were confined to bed
  • if you were hospitalised as an in-patient
  • if you were on an officially approved convalescent cure.

The fare money to be refunded will be set off against the next fare money debited from your salary.   

Just inform the ProfiTicket contact person in your company of your new name. Hand in your old ticket and they will then issue a new ProfiTicket free of charge.

Just give your ProfiTicket contact person a copy of your HVV Card when you receive your ProfiTicket from them. They will take care of cancelling the all-year subscription for you.
There may be a duplicate direct debit of the fare money for the season ticket and the ProfiTicket in the first month of the changeover. The excess fare money paid for the season ticket will be refunded to your account at the beginning of the following month.

Apprentices and trainees get special conditions for the ProfiTicket. These can only be granted if the company is presented with some proof of entitlement, e.g. the apprenticeship/trainee contract.

You can cancel your ProfiTicket as per the last day of any month. Just speak to the ProfiTicket contact person in your company.

You must return your ProfiTicket to your employer on the expiry of the month

  • in which your contract ends;
  • at the end of which you declare that you no longer wish to participate in the ProfiTicket programme;
  • at the end of which the contract  between your employer and HVV is terminated.

The ProfiTicket must also be returned if it is no longer possible to retain the fare money from your salary or if you are ill for so long that your salary stops being paid.

You will need to hand in your ProfiTicket in the company before you go on parental leave. After the period of parental leave ends, the ProfiTicket will be reactivated without any blocking period.

You can continue to travel on HVV services at favourable rates if you are 63 or older and decide to get an Senior Citizens 63+ season ticket. Just hand in your ProfiTicket to your employer.
Employees in the inactive phase of a part-time retirement scheme can continue to use the ProfiTicket. The prerequisite for this, however, is a monthly salary payment from which the fare money for the ProfiTicket can be retained. In the corporate client contract options GKA extra and GKA plus, a further requirement is that the contractually agreed subsidy to the monthly fare money also continues to be paid by the employer.  

In that case you can unfortunately no longer use the ProfiTicket and will have to hand it in to your employer. If that happens, we recommend getting an all-year 24/7 season ticket. With that, you can continue to use HVV services flexibly and at good value for money.