Many e-mail providers pre-sort incoming e-mails as a service for their clients, often without informing them about it. For this, they set up spam files or other files (e.g. “Unknown”) and divert e-mails into them.
Please therefore first check whether the activation e-mail has been allocated by your program or your provider to your spam file or waste bin. Please do this both locally on your end device and also on your e-mail provider’s website.
If this is the case, please click on the link shown there to activate the account.
Please mark us at the same time as a safe source so that e-mails sent by us are no longer automatically sorted out. By doing this, you will also be saving other clients the bother of searching. Many thanks!
It may just be that your inbox is too full. If this is the case, it may help to delete one or more emails.
If you cannot find the e-mail, you can also use the “password forgotten” to get a new activation link sent to you.