Mobility advice for refugees

The HVV provides advice for refugees on how to get around in everyday situations

We would like to present our Mobility Advice for Refugees from HVV, a free-of-charge program aimed at giving you helpful information and practical tips about how to get the most out of our bus and rail services. You can find an overview of what we do here or use the site to contact our employees.

We are here to help you with advice in German, Pashto, Dari (Farsi), Urdu and English and look forward to hearing from you!

Practical advice for refugees

Interested refugees can get to know the HVV network together with our transport coaches at HVV. During these presentations, the participants get to know our different types of transport, are given an overview of the different kinds of tickets on offer and the information material about us. And of course that includes going out and about to see how it all works in practice and at the same time to get a glimpse of the sights that Hamburg and its surrounding regions have to offer.

A new feature is various rallies we have designed for adults and for children to explore the HVV network in a playful way.

If this sounds interesting to you, you can get in touch with us by E-Mail here.

Photo: Verkehrsbetriebe Hamburg-Holstein GmbH (VHH)

Become a voluntary coach

Would you like to become a transport coach on a voluntary basis? We are looking for people who would like to help. It would be ideal if you speak other languages besides German. If you would like to apply, please contact us by E-Mail here. 

Get in touch with us, we will be glad to speak to you.

Advice about the HVV services on offer for employees and voluntary helpers

Do you work in a refugee centre or are you already involved in voluntary work helping refugees? We will be happy to advise you - please arrange an appointment; we can also come to your workplace to give you an overview of the services HVV has on offer for refugees.  

If this sounds interesting to you, you can get in touch with us by E-Mail here.


Ms Faeqa Maschraqi will be happy to advise you by phone under 040/725 94-169 or by E-Mail (weekdays only).