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Komm gut nach Hause

In and around Hamburg

In and around Hamburg

Are you a refugee in Hamburg, Lower Saxony or Schleswig-Holstein?

According to where you are living, there are different methods to get a ticket:

  • Hamburg: registered refugees who have been allocated to Hamburg and are living in initial reception centres will be issued with the non-transferable Mobility Ticket for travel on the HVV.
  • Lower Saxony: please speak to the local authorities where you are living.
  • Schleswig-Holstein: please speak to the local authorities where you are living.

Hamburg: Informations for refugees (German only)
Lower Saxony: Informations for refugees (German only)
Schleswig-Holstein: Informations for refugees (German only)

Your ticket

Please buy a ticket before you get on

On the HVV you only need one ticket to use all our various different types of transport. You do not need to stamp or cancel the ticket before travelling. If you have a valid ticket, just get on.

Please keep it with you till the end of your journey or until you have left the station premises so that you can show it if asked to do so by a ticket inspector.

Passengers who do not have a valid ticket must pay a fine of 60€ and may be reported to the police and charged with fare-dodging.

 الرجاء شراء تزكره قبل الركوب 
 لطفأ قبل از استفاده اراده جات مسافر برى بليط تان را خريدارى نمايد 

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If you don't have a HVV Mobility Ticket, please make sure to buy a ticket bfore using our transport.
You can buy it either from the bus driver, ticket machines in one of our Service Centres, via the internet or via the HVV-App. 

Children under the age of 6 travel free of charge
 الا طفال تحت سن ٦ سنوات مجانأ
 اطفال كوچک تر از ۶ سال رايگان ميباشد 

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Get on in front

Join in and help us speed things up

Start up front: please only get on at the driver’s doors and show your valid ticket without needing to be asked.

Please move back through the bus and only get off through the middle or back doors. That way, people getting on and off no longer get in each other’s way.