If you are a senior citizen (63+), an apprentice, trainee or student or entitled to a social discount from the City of Hamburg , please drop in at one of our hvv service centres, since we need some proof of your entitlement.
Ordering and Service
We will be happy to help
Do you have any questions about your subscription season ticket, or has your address or your bank account number changed? We are here to help you. You can find the right contact person for you at a glance by looking at your hvv Card and your 10-digit Customer Number. If it starts with 1, 2 or 6, please get in touch with the following contact Partners:
First number 1 | First number 2 | First number 6 |
| hvv Customer Service i. H. Hamburger Hochbahn AG | Your employer (ProfiTicket) | hvv Customer Service |
Postfach 102720 fax: 040/32 88 26 99 | Please contact | Postbox 800 369 by phone: |
| Location | Address | Business hours |
|---|---|---|
| Hamburg city centre | Hauptbahnhof Süd, Line U1/U3, entrance Kirchenallee | Mon - Fri 10 am - 6 pm |
| Hamburg city centre | U S Jungfernstieg, Entrance Neuer Wall, Alsterpassage | Currently closed |
| Barmbek | U S Barmbek, Massaquoipassage 2 (Ecke Drosselstr.) | Mon - Fri 10 am - 6 pm |
| Billstedt | U Billstedt | Mon - Fri 10 am - 6 pm |
| Wandsbek | U Wandsbek Markt | Mon - Fri 10 am - 6 pm |
You can find further information in our FAQs about the all-year season ticket.