Komm gut nach Hause
The choice is yours: get your all-year 24/7 subscription ticket in a HVV service centre with personal advice or conveniently from home in the Online Shop.
If you are a senior citizen (63+), an apprentice, trainee or student or the holder of a Sozialkarte, please drop in at one of our HVV service centres, since we need some proof of your entitlement.
Do you have any questions about your subscription season ticket, or has your address or your bank account number changed? We are here to help you.
You can find the right contact person for you at a glance: if your Customer Number starts with “6“, please contact DB Vertrieb, for all other start numbers the Hamburger Hochbahn.
| HVV-Kundenservice i. H. Hamburger Hochbahn AG | or | HVV-Kundenservice |
Johanniswall 2/Ecke Steinstraße Office hours: Mon - Fri 8am - 6pm Tel.: 040/32 88 29 24 | Postfach 800 369 Mon - Fri 8am - 6pm Tel.: 040/18 06 22 88 |
| Location | Address | Business hours |
|---|---|---|
| Hamburg city centre | Hauptbahnhof Süd, Eing. Kirchenallee | Mon - Fri 6 am - 8 pm, Sat 10 am - 6 pm |
| Hamburg city centre | U S Jungfernstieg, Entrance Neuer Wall, Alsterpassage | Mon - Fri 10.30 am - 6 pm |
| Barmbek | U S Barmbek, Massaquoipassage 2 (Ecke Drosselstr.) | Mon - Fri 10.30 am - 6 pm |
| Hamburg city centre | U S Berliner Tor, Beim Strohhause 38 | Temporarily closed |
| Billstedt | U Billstedt | Mon - Fri 9 am - 6 pm |
| Wandsbek | U Wandsbek Markt | Mon - Fri 10.30 am - 6 pm |
