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Komm gut nach Hause

In and around Hamburg

In and around Hamburg

Ordering and Service

The choice is yours: get your all-year 24/7 subscription ticket in a HVV service centre with personal advice or conveniently from home in the Online Shop.

If you are a senior citizen (63+), an apprentice, trainee or student or the holder of a Sozialkarte, please drop in at one of our HVV service centres, since we need some proof of your entitlement.

The right person to speak to

Do you have any questions about your subscription season ticket, or has your address or your bank account number changed? We are here to help you.

You can find the right contact person for you at a glance: if your Customer Number starts with “6“, please contact DB Vertrieb, for all other start numbers the Hamburger Hochbahn.

HVV-Kundenservice
i. H. Hamburger Hochbahn AG
Johanniswall 2/Ecke Steinstraße
20095 Hamburg

Office hours: Mon - Fri 8am - 6pm

Tel.: 040/32 88 29 24
Telefax: 040/32 88 26 99
E-mail

or

HVV-Kundenservice
DB Vertrieb GmbH
Postfach 800 369
21003 Hamburg

Mon - Fri 8am - 6pm

Tel.: 040/18 06 22 88
Telefax: 069/26 55 33 15
E-mail

HVV service centres with direct season ticket service

Location Address Business hours
Hamburg city centre Hauptbahnhof Süd, Eing. Kirchenallee Mon - Fri 12 pm - 8 pm
Hamburg city centre U S Jungfernstieg, Entrance Neuer Wall, Alsterpassage Temporarily closed
Barmbek U S Barmbek, Massaquoipassage 2 (Ecke Drosselstr.) Mon - Fri 10.30 am - 6 pm
Hamburg city centre U S Berliner Tor, Beim Strohhause 38 Temporarily closed
Billstedt U Billstedt Mon - Fri 10.30 am - 6 pm
Wandsbek U Wandsbek Markt Mon - Fri 10.30 am - 6 pm