The choice is yours: get your all-year 24/7 subscription ticket in a HVV service centre with personal advice or conveniently from home in the Online Shop (German only).
If you are a senior citizen (63+), an apprentice, trainee or student or the holder of a Sozialkarte, please drop in at one of our HVV service centres, since we need some proof of your entitlement.
Do you have any questions about your subscription season ticket, or has your address or your bank account number changed? We are here to help you.
You can find the right contact person for you at a glance: if your Customer Number starts with “6“, please contact DB Vertrieb, for all other start numbers the Hamburger Hochbahn.
HVV-Kundenservice Office hours: Mon - Fri 8am - 6pm Tel.: 040/32 88 29 24 | or | HVV-Kundenservice Mon - Fri 8am - 6pm Tel.: 040/18 06 22 88 |
| Location | Address | Business hours |
|---|---|---|
| Hauptbahnhof | Hauptbahnhof Süd, Eing. Kirchenallee | Mon - Fri 6 am - 8 pm, Sat + Sun 10 am - 6 pm |
| Jungfernstieg | U S Jungfernstieg, Entrance Neuer Wall, Alsterpassage | Mon – Fri 8 am - 7 pm |
| Barmbek | U S Barmbek | Mon - Fri 7 am - 7 pm |
| Berliner Tor | U S Berliner Tor, switchh point, Beim Strohhause 38 | Mon - Fri 9 am - 7 pm |
| Billstedt | U Billstedt | Mon - Fri 7 am - 7 pm |
| Wandsbek | U Wandsbek Markt | Mon - Fri 7 am - 7 pm |
