Ordering and Service

The choice is yours: get your all-year 24/7 subscription ticket in a HVV service centre with personal advice or conveniently from home in the Online Shop (in German).

If you are a senior citizen (63+), an apprentice, trainee or student or entitled to a social discount from the City of Hamburg , please drop in at one of our HVV service centres, since we need some proof of your entitlement.

The right person to speak to

Do you have any questions about your subscription season ticket, or has your address or your bank account number changed? We are here to help you. You can find the right contact person for you at a glance by looking at your HVV Card and your 10-digit Customer Number. If it starts with 1, 2 or 6, please get in touch with the following contact Partners:

First number 1

First number 2

First number 6

HVV Customer Service
i. H. Hamburger Hochbahn AG

Your employer (ProfiTicket)

HVV Customer Service
DB Vertrieb GmbH

Postfach 102720
20019 Hamburg

Accessibility: Mon - Fri 8 am – 6 pm

phone.: 040/32 88 29 24
fax: 040/32 88 26 99
E-mail

Please contact
your employer

Postbox 800 369
21003 Hamburg
by phone: Mon - Fri 8 am – 6 pm

phone.: 040/37 02 23 96
fax: 069/26 55 33 15
E-mail

HVV service centres with direct season ticket service

Location	Address	Business hours
Hamburg city centre	Hauptbahnhof Süd, Line U1/U3, entrance Kirchenallee	Mon - Fri 10.30 am - 6 pm
Hamburg city centre	U S Jungfernstieg, Entrance Neuer Wall, Alsterpassage	Currently closed
Barmbek	U S Barmbek, Massaquoipassage 2 (Ecke Drosselstr.)	Mon - Fri 10.30 am - 6 pm
Hamburg city centre	U S Berliner Tor, Beim Strohhause 38	Currently closed
Billstedt	U Billstedt	Mon - Fri 10.30 am - 6 pm
Wandsbek	U Wandsbek Markt	Mon - Fri 10.30 am - 6 pm