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In and around Hamburg

Ordering and Service

If you are a senior citizen (63+), an apprentice, trainee or student or entitled to a social discount from the City of Hamburg , please drop in at one of our hvv service centres, since we need some proof of your entitlement.

We will be happy to help

Do you have any questions about your subscription season ticket, or has your address or your bank account number changed? We are here to help you. You can find the right contact person for you at a glance by looking at your hvv Card and your 10-digit Customer Number. If it starts with 1, 2 or 6, please get in touch with the following contact Partners: 

First number 1

First number 2

First number 6

hvv Customer Service
i. H. Hamburger Hochbahn AG

Your employer (ProfiTicket)

hvv Customer Service
DB Vertrieb GmbH

Postfach 102720
20019 Hamburg

Accessibility phone:
Mon - Fri 
8 am – 6 pm
040/32 88 29 24

fax: 040/32 88 26 99

Please contact 
your employer

Postbox 800 369
21003 Hamburg

by phone:
Mon - Fri 
8 am – 6 pm
040/37 02 23 96


Location Address Business hours
Hamburg city centre Hauptbahnhof Süd, Line U1/U3, entrance Kirchenallee Mon - Fri 10 am - 6 pm
Hamburg city centre U S Jungfernstieg, Entrance Neuer Wall, Alsterpassage Currently closed
Barmbek U S Barmbek, Massaquoipassage 2 (Ecke Drosselstr.) Mon - Fri 10 am - 6 pm
Billstedt U Billstedt Mon - Fri 10 am - 6 pm
Wandsbek U Wandsbek Markt Mon - Fri 10 am - 6 pm