Current special arrangements for refugees from Ukraine
We have compiled the special regulations for refugees from Ukraine for you here (in German and Ukrainian).
Ticket for refugees in the Hamburg city area
The hvv Mobility Ticket will be issued to registered refugees allocated to Hamburg in Hamburg initial reception centres (ZEA) when they are first registered and is not transferable. This will only be done in the administrative district offices in Hamburg.
With the hvv Mobility Ticket, you can, for instance, get to public administration offices, doctors or language courses and information meetings and are able in general to travel in the city. It is valid from the day of its issue and entitles you to as many journeys as you like in the Greater Hamburg Area (Rings AB). The costs will be automatically deducted from your pocket money.
Prices (valid from 01.09.2022)
Ticket for refugees
Children (6-17 Jahre)
This ticket does not allow you to use any extras, such as taking along other persons with you or using the entire network (rings A-H) at the weekend.
When you leave the Hamburg initial reception centres or if you start to receive benefits under the Social Security Code (SGB II or XII) you must return your hvv Mobility Ticket. From that point onwards you need to buy regular hvv tickets in order to travel.
Tickets for refugees in Lower Saxony and Schleswig-Holstein
Public transport such as buses and rail services can be used by everyone who has a valid ticket.
Please speak to the local authorities where you live or the refugee aid organisation near you to find out what is the right ticket for your needs.