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In and around Hamburg

Service Centres and Sales Points

Current restrictions on the number of persons in the service centres at the same time

Please take note that under current rules we can only allow a limited number of customers in the service centres at the same time. Please therefore bring a little patience along and be prepared to have to wait for a while, and remember to keep your distance from the other clients. 

You don’t have to wait at all if you get your all-year season ticket online, buy a monthly season ticket or a single ticket via the APP  or get print@home single tickets and weekly season tickets (for all those without a smartphone) in our Online Shop.

We are happy to help

service centres

At our hvv service centres you can find a comprehensive range of services and advice on all topics to do with public transport.

sales points

At our hvv sales points you can obtain the most frequently needed validity stickers for weekly and monthly season tickets.

video service centres

hvv video service centres offer a personal advisory service and ticket sales via video telephone.