The City of Hamburg supports its citizens with a low income with the social discount when they buy a hvv Deutschlandticket, a monthly ticket or a Jobticket. This is a voluntary benefit of the City.
The social discount is € 35.50 per month. That means that the hvv Deutschlandticket only costs € 27.50 per month for eligible persons (applicant’s own contribution). School students living in Hamburg are eligible for a complimentary hvv Deutschlandticket.
You can apply for the social discount if you:
are registered as living in Hamburg
and receive one of the following social security benefits from a Hamburg funding agency:
Bürgergeld (universal basic income) (according to the Social Code (SGB) II);
basic subsistence income (Grundsicherung) for the elderly and for persons with reduced earning capacity according to Book XII of the Social Code (SGB);
benefits according to the Asylum Seekers Benefits Act (Asylbewerberleistungsgesetz)
Members of your household or shared dependency community (Bedarfsgemeinschaft) (your partner and your children) can get the social discount if they live together with you in the same household and the children are under 25.
The social discount is only available for full months and only as long as the benefit decision is valid. It can be applied for a period of 3 months retrospectively or in advance for 2 months.
Important: When you cease to receive social security benefits, your eligibility for the discount also lapses. In this case, get in touch with our customer service immediately. If you continue to use the discount although you are no longer eligible for it, this is a criminal act (fraud), and you will have to repay the social benefit.
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Online application for the hvv Deutschlandticket
You can apply online for the social discount for the hvv Deutschlandticket in your personal meinhvv client account. For this you will need:
a valid hvv Deutschlandticket on a chipcard
your currently valid benefit decision (Leistungsbescheid)
Remarks:
If you do not yet have a hvv Deutschlandticket, order one in the Online Shop. You will only be able to apply for the social discount online after you receive the confirmation email that your contract has been set up. Your chipcard will be sent to you by post. This will take about 10 days.
With the following instructions we will show you how you can get the social discount for the hvv Deutschlandticket on a chipcard in a few simple steps:
Set up online access
Open
Log in to meinhvv or register.
Go to "hvv Deutschlandticket / Other season tickets“ and select "Set up online access".
And that’s it! Your application for the social discount has now been made. You will receive an email confirming this shortly.
Monthly tickets or Jobtickets with the social discount
This is how to apply for the social discount for monthly tickets or Jobtickets.
Monthly tickets can only be bought with the social discount if you come personally into one if our service centres. For this, you will need your completed and signed application form (in German).
Note: every time you buy a monthly ticket, you will need to apply for the social benefit again.
If you would like to use the social benefit on your Jobticket, send your application form (in German), filled out and signed, directly by email to your client contract partner, S-Bahn Hamburg. If everything in connection with your application and your all-year subscription ticket has been checked and found to be in order, the social discount will be transferred onto your bank account at the end of each month.
Alternatively, you can send the application form by post to:
Persons without a fixed address can take advantage of the social discount in Hamburg by making an application (in German) in one of our service centres. If a person has been assigned a legal guardian, the guardian can also send the application for the social discount for the person they are charged with supporting to our customer service by email – a personal visit to the service centre is then not necessary.
You can find more information about the social discount in our FAQand the Data Privacy Notice.
