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In and around Hamburg

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In and around Hamburg

Barrier-free accessibility

How to report barriers

Would you like to report existing barriers to us or get information on how to achieve barrier-free accessibility? To give us feedback as well as for all other information you would like, do not hesitate to get in touch with us either by email or by phone under 040/325 77 55 55.

Declaration of accessibility

This declaration of accessibility covers the website of Hamburger Verkehrsverbund GmbH, published at hvv.de.

As a public body in the meaning of Directive (EU) 2016/2102, we make every effort to make our website accessible in compliance with the provisions of the Hamburg Law on Equal Opportunities for People with Disabilities (Behindertengleichstellungsgesetz), in the following referred to as HmbBGG as well as the Hamburg Barrier-free Information Technology Ordinance (BITV), (Barrierefreien Informationstechnik-Verordnung), in the following referred to as HmbBITVO.

Within the means available to us we are continually developing and improving our online presence on an ongoing basis. In this, we give high priority to making accessibility to all our contents as high as possible. In order to achieve this we are in a constant exchange of ideas with the Centre of Excellence for a Barrier-free Hamburg (Kompetenzzentrum für ein barrierefreies Hamburg).

Status of compliance with requirements

The requirements for barrier-free accessibility are set out in §1 HmbBITVO in conjunction with §§ 3 Pars. 1-4 and §4 of the Federal German BITV, which was enacted on the basis of §11 HmbBGG.

The audit of compliance with the requirements is partly based on a self-assessment carried out 2019/2020 and partly on a review carried out by service providers commissioned for this purpose. The result is that the website is partly compliant with the aforementioned requirements.

Non-accessible content

The website hvv.de consists of various different applications. These fall partly within the responsibility of hvv GmbH and partly of the transport companies affiliated to the association who present their services there and are therefore dealt with separately in the following pages.

The hvv Core Website, meinhvv, and the Online All-year Season Ticket application form are made available by Hamburger Verkehrsverbund GmbH, which is responsible for them.

You can find further information here (in German).

The timetable info is an external software application which is provided by Hamburger Hochbahn AG and for which they are responsible.

You can find further information here (in German). 

The Online Shop is an independent software application which is provided by Hamburger Hochbahn AG and for which they are responsible.

You can find further information here (in German).

The hvv Guarantee and the Contact form are independent software applications which are provided by Hamburger Verkehrsverbund GmbH and for which they are responsible.

You can find further information here (in German).

The Online Shop for Companies is an independent software application which is provided by S-Bahn Hamburg GmbH and for which they are responsible.

You can find further information here (in German).

The client account for the hvv Card is an independent software application which is provided by Hamburger Verkehrsverbund GmbH and for which they are responsible.

You can find further information here (in German).

The questionnaire tool which was deployed temporarily and is temporarily also being used for necessary form paths, is temporarily not presented in a fully barrier-free accessible form due to an excessive user load. 

You can find further information here (in German).

Date of issue or most recent update of the Declaration of Accessibility

This declaration was issued on 23.09.2020 and most recently reviewed on 15.02.2021. In addition, the first updates were made on 04.10.2021 due to a CD relaunch. Possible impacts on barrier-free accessibility are reviewed on an ongoing basis and published here where appropriate.

Arbitration procedure

If you feel, after giving us feedback to the contact address stated above under “How to report barriers” that you are not satisfied with the solution suggested, you can contact the arbitration board provided according to §13 a HmbBGG. The arbitration board has the task of providing support in reaching an out-of-court resolution of disputes on the subject of barrier-free accessibility between persons with a disability and public bodies. The arbitration procedure is free of charge. There is no need to involve legal counsel.

The activities of the arbitration board, which is still being set up, are currently being carried out by the Ombudsman’s Office of the Senate Chancellery.

Contact details:
Consultation hours by phone Mondays 10 – 11 am
Tel: 040/428 23 20 57
Email