Refugees

Our comprehensive range of products has the right ticket for everyone.

But which one exactly fits your needs and where can you buy it?Is an all-year season ticket worth it for me and do I need a bank account to get it?  We have compiled the answers to these questions and other key information for you here.

The hvv Mobility Ticket will be issued to registered refugees allocated to Hamburg in Hamburg initial reception centres (ZEA) when they are first registered and is not transferable. This will only be done in the administrative district offices in Hamburg.   

With the hvv Mobility Ticket, you can, for instance, get to public administration offices, doctors or language courses and information meetings and are able in general to travel in the city. It is valid from the day of its issue and entitles you to as many journeys as you like in the Greater Hamburg Area (Rings AB). The costs will be automatically deducted from your pocket money:

When you leave the Hamburg initial reception centres or if you start to receive benefits under the Social Security Code (SGB II or XII) you must return your hvv Mobility Ticket. From that point onwards you need to buy regular hvv tickets in order to travel.

Public transport such as buses and rail services can be used by everyone who has a valid ticket.
Please speak to the local authorities where you live or the refugee aid organisation near you to find out what is the right ticket for your needs.

Lower Saxony: Informations for refugees (in German)
Schleswig-Holstein: Informations for refugees