The hvv Jobticket includes the hvv Deutschlandticket. hvv Jobtickets are issued via the employer and settled with your salary. For this, the employers needs to sign a contract to participate in the Corporate Client Subscription programme.
You can find all you need to know about concluding such a contract and the ticket prices at our hvv Jobticket website.
Employers can also offer the hvv Deutschlandticket for apprentices/trainees (BonusTicket). This is a Deutschlandticket which includes the take-along option within the hvv area. With the hvv Deutschlandticket for apprentices/trainees, the employer pays a higher subsidy towards the fare money.
You can find more information on concluding a contract as well as the ticket prices on our website hvv Jobticket.
You are responsible for cancelling your private all-year season ticket. Please make sure to observe the period of notice for cancelling the ticket specified by the issuer in question.
A QR code is a pattern of lines which will take you to a specific internet website when you scan it.
There are two ways. Either the recognition of the QR code is already in the camera as an automatic setting. After scanning the code, a prompt will appear telling you how to open the code. Or it can help to install an app from the Google Play Store or Apple App Store (this is mostly the case with old phone models or operating system versions).
Nothing. You can access the Abo Portal via the link or QR code you get from your employer. Every user can administrate their ticket there. You can still buy single and day tickets, monthly and weekly season tickets as well as upgrade, additional and supplementary tickets in the hvv App.
You need to use the email address which is available on the smartphone you want to use the ticket with.
No, please save the email. If you should lose your smartphone, you can then download the ticket again using the link.
If you don’t know your personnel number, please ask in the HR department of your company.
Our tip: In most cases, the number is also on your pay slip.
A webticket is displayed directly in your browser (e.g. Google Chrome or Firefox) and can be saved to the start screen of your smartphone. Please note that a webticket can only be displayed if you have an active internet connection. For that reason we recommend saving it in a so-called electronic “wallet”.
When you click on the link to the digital hvv Jobticket, this will open as a webticket in the browser. The ticket displayed there can be saved as a bookmark (with the icon on the start screen of the smartphone). By clicking on the browser settings (Android) or the “Share” symbol (Apple iOS) the page can be added to the start screen/home screen. It can then be quickly accessed as long as you have an active internet connection.
Example for Android
An (electronic) wallet is a place where you store digital tickets, such as e.g. boarding cards, tickets for local public transport or concert tickets.
A wallet is pre-installed as standard on many smartphones e.g. on iPhones. For Android smartphones there are several wallet apps which can be used. We recommend the Google Wallet, which can be downloaded free of charge from the Google Play Store.
Like any other app, the wallet can be found on your start screen or home screen or in the menu (App Drawer).
After applying for a digital hvv Jobticket, you will see the indication “Download to Apple Wallet“ or “Download to Google Wallet” underneath the valid ticket. For this, of course, you need to have a wallet installed on your phone. The import of the ticket is organized slightly differently on each wallet, so please read the individual instructions carefully.
If your ticket is already saved in the Stocard Wallet or another wallet app for Android and you want to transfer it to the Google Wallet, this can be done by simply scanning the QR code or using the link from your employer again. The ticket will then be displayed in your browser. The button „Add to Google Wallet“ can be found at the bottom of the page.
Depending on your operating system (Android or Apple iOS) or the type of storage (electronic wallet or webticket), there are a number of ways to update the ticket.
Android users are recommended to use the Google Wallet. As soon as the Google Wallet has been uploaded to your smartphone, you can scan the QR code. Alternatively, you can use the invitation link from your employer to store the ticket in the wallet. Then it will be automatically updated monthly.
If you use the Stocard App, you need to call up the QR code or link from your employer and save the ticket again. Important: you need to repeat this every month.
Your personal settings on your iPhone might be preventing the update. In this context, you should check the flight and sleep modes and set the “Automatic updates” button in the Wallet App accordingly. You can find the option by clicking on the three-dot icon and then under “ticket details”
A little tip: Sometimes it can help to switch the “Automatic updates” button off and the on again.
If the old (expired) ticket is still shown when you call up your ticket, the button “Back“ at the bottom at the end of the website may be able to help. The next screen should then show the current ticket, which you can then click on. It may take a moment before the new ticket is loaded.
When you open the link or scan the QR code from your employer the login page in the Abo Portal will open. By clicking here on “Password forgotten?” you can reset the old password and create a new one.
The ticket can also be downloaded again to a backup device by calling it up in the “Abo Portal". To get to the "Abo Portal", click on the link in your confirmation email. Alternatively, you can scan the QR-code from your employer or follow the invitation link.
See: “What happens if I lose my smartphone?”
Alternatively, your wallet may be synchronized in a cloud and the ticket will be transferred to the new smartphone.
Tickets from previous months which have already expired can be viewed at any time in the Abo-Portal. You get to the "Abo Portal" by clicking on the link in your confirmation email. Alternatively, you can scan the QR code from your employer or follow the invitation link. After you log in, the expired tickets will be shown in the ticket history. If you are using the ticket in the wallet, you can proceed as follows:
At the very bottom of the Abo overview in each case you will find a link to the “Online-Ticket“. Clicking on this link automatically takes you to the "Abo Portal". As described above, all your expired tickets can be viewed there.
You can cancel your hvv Jobticket yourself up to the 10th of any month, effective end of that month, in the "Abo Portal". There is a button “Cancel subscription” underneath the display of your currently valid ticket as a QR code.
You need to cancel your hvv Jobticket yourself in the "Abo Portal" by the end of the month
The hvv Jobticket must also be cancelled if it is no longer possible to retain the fare money from your salary or if you are ill for so long that your salary stops being paid .
Our tip: alternatively, you can buy a Deutschlandticket as a private person.
If you leave your job in the company where you are currently working, you first of all need to cancel your ticket in the Abo Portal as well. When you start your new job, you can apply for the ticket via your new employer. For this, you need a new QR code or link from your new company. As long as you previously used your private email address for the login details (email address and password) and this is still active, you can log in to the Abo Portal with the old access data.
In that case all digital job tickets will be deactivated as per the end of the last month the contract is valid for.
If you were unable to use your hvv Jobticket because you were off sick for longer than 21 consecutive days, the fare money for that time will be refunded to you.
Just present a medical certificate proving this to the hvv Jobticket contact person in your company. Reasons for a refund are:
Reimbursement will be made via the employer. It will be set off against the next fare money to be retained from your salary in the payroll accounts.
Changing old ways of doing things is never easy and not everyone is able to use a ticket on a smartphone. Nevertheless, more than 90 percent of people in Germany over 14 years of age meanwhile use a smartphone* and it is not difficult to use a digital ticket.
If you don’t have a smartphone, the hvv Deutschlandticket can also be issued on an alternative medium. In the hvv, you can buy the hvv Deutschlandticket e.g. as a 24/7 all-year season ticket from Hamburger Hochbahn AG (online at hvv-deutschlandticket.de or in a service centre) on a chipcard.
*Verbrauchs- und Medienanalyse (VuMA) 2021
