hvv Deutschlandticket

The Deutschlandticket is an all-year season ticket which you can cancel monthly. It is valid for one calendar month at a time and can be used without any time restrictions. It is extended on a monthly basis unless it is cancelled up to the 10th of the current month.   

The new ticket is only valid for one person. Children under 6 continue to travel free of charge. The hvv Deutschlandticket is only valid together with a photo ID.   

If you buy an additional Weekend+ ticket for € 15, you can take other persons along.

This Weekend+ Ticket is valid for one calendar month at a time and is available in the App, at ticket machines or in any service centre.   

With certain tickets or an additional ticket as a top-up to an existing season ticket   you can take other persons along with you. You can see the rules in detail from the following table:

N.B.:

• Children under the age of 6 always travel free of charge on hvv services.
• Public holidays differ from federal state to federal state. On hvv services, the public holidays celebrated in the federal states of Hamburg, Lower Saxony and  Schleswig-Holstein apply.
• Christmas Eve and New Year’s Eve are not public holidays, but are treated on our services as if they were Saturdays.

If you were unable to use your all-year season ticket because you were confined to bed for more than 21 days or were on a medically prescribed therapeutic cure and you can submit an individual medical certificate proving this, we will refund you the fare money for that time: 

• Your certificate must cover the entire period concerned.
• It must additionally include an indication explaining why it was not possible for you to use public transport. 

You can hand in this certificate in any of our service centres.

Yes. The social discount from the City of Hamburg is also planned to be used with the hvv Deutschlandticket. If you are entitled to receive the social discount, you can get the hvv Deutschlandticket for € 19.  The hvv Deutschlandticket with the social discount is only available as a chipcard (you can order it online or in a service centre). We recommend ordering it online - it's more convenient; you can then present your entitlement form (the form for the social discount is also available at hvv.de ) in the service centre later.

The social discount of 30 euros can also be used with the new reduced-price monthly season ticket for the entire hvv network (€ 69), which then gives you full mobility over the entire hvv network for € 39 a month.

No, the ticket is not transferable.  

A ticket you have ordered can still be cancelled as long as its period of validity has not yet started, provided that it has not yet been paid for and generated. A ticket can be cancelled using the „Cancel” button on "Dein Deutschlandticket" in the hvv switch App.  

If you have ordered your ticket in the customer portal or in a hvv service centre, get in touch with or Customer Service at kundenservice@hochbahn.de. If it is no longer possible to cancel the ticket, you will need to cancel the subscription.  

There are different rules concerning taking your dog with you outside the hvv. There are no countrywide rules about taking along dogs on the Deutschlandticket.  

The hvv Deutschlandticket is restricted to one person and is only valid in combination with some form of photo ID. Children aged 6 to 14 should also  have a photo ID with them when they travel (e.g. a school student card, an identity card, a child’s ID, a health insurance card). A copy of such a card may also be carried. 

Children under 6 travel free of charge as before.  

No, the hvv Deutschlandticket is only valid in 2nd class. To travel in 1st class carriages on the hvv, you need to buy an additional upgrade ticket for 1st class. This costs € 2.40 for a single journey in hvv fare rings A-F or € 47.20 on the entire hvv network as a monthly upgrade. 

The 1st class upgrade ticket bought on the hvv is only valid on hvv services. Additional options to use the 1st class may be available in the various regional public transport associations. 

Bicycles can only be taken on board free of charge in the hvv on rapid transit trains (U-Bahn, S-Bahn, AKN) as well as on many bus lines Mon – Fri before 6 am, 9 am – 4 pm and from 6 pm, on weekends and public holidays all day, as well as at any time on the harbour ferries (Lines 61–75). There is a reasonably priced day bicycle ticket for €3.50 to take a bike on RB/RE trains in hvv fare rings A – F.  

Is a day bicycle ticket I buy on the hvv valid all over Germany? 

The day bicycle ticket you buy on the hvv is only valid to take a bike on board regional trains in hvv fare rings A-F. 

The electronic verifiability on the hvv is guaranteed. In addition, it will be ensured that your right to travel will be accepted all over Germany.    

You want a digital ticket in the App and want to pay via PayPal, credit card or debit card (MasterCard, Visa, American Express)?

Then order your Deutschlandticket for 1 May in the hvv switch App (for iOS und Android).

Do you qualify for reduced-price tickets or want your ticket on a chipcard instead of on a smartphone?

No problem – order here now online and pay by SEPA direct debit. 

Do you have any more questions? You can find all you need to know about price reductions for the hvv Deutschlandticket here: Reduced-price tickets

You already have an all-year season ticket?

Then you can find all the relevant information in our FAQ's for all-year season ticket  and ProfiTicket. holders.

If you buy the hvv Deutschlandticket on your smartphone via the switch App, then you can travel from your selected validity date. If you get your Dhvv eutschlandticket on a chipcard, you can travel with a starter ticket until you receive your chipcard. It takes about two days after you order the hvv Deutschlandticket online till you get the starter ticket online and you can then print it out. If you want to use the hvv Deutschlandticket from 01.05. it would therefore be best to order it beforehand (this is possible from 03.04.) or to buy it directly in the hvv switch App. 

No.

Customers who want to get their Deutschlandticket on their smartphone can currently only do this in the hvv switch App. This is a very good fit for the new Deutschlandticket as regards its structure and background system. At the same time the hvv switch App also offers complementary mobility options.   

That said, after you have logged in to the hvv switch App and bought it there, the Deutschlandticket will also be displayed under “Tickets” in the hvv App. 

Yes. Single or day tickets, the weekly season ticket for the entire hvv network for € 29 and the monthly season ticket for the entire hvv network for € 69 can be bought just as before in the hvv Online Shop, in the hvv switch-App, in the hvv App as well as at ticket machines.   

 It is not possible to get a Deutschlandticket without a payment medium on which the price can be drawn (e.g. a bank account or a credit card), since the ticket may only be issued all over Germany according to the stipulations from the Government as an all-year season ticket. However the hvv is offering new, reduced-price weekly and monthly tickets. These can be bought in hvv service centres, at ticket machines and of course also online and are valid on the entire hvv network. The weekly ticket costs 29 euros and the monthly ticket 69 euros. Both tickets are valid on the entire hvv network and cost less than the weekly and monthly tickets for Hamburg AB which were available up to now. To compare: a monthly season ticket for Hamburg AB previously cost 118.20 euros, one for the entire hvv network even 262 euros. The social discount of 30 euros is also applicable to the new monthly ticket, so that you can then get full mobility on the entire hvv network for 39 euros a month.  

The additional monthly upgrade ticket for 1st class (47,20 €) and the additional Weekend+ ticket for taking along other persons (15 €) will be available from May in the hvv switch App, the hvv App, in the Online Shop or at ticket machines and in the service centres. This is then valid on hvv services for the calendar month in which it is bought. It will not be automatically renewed and needs to be bought again if you need it. 

That is stipulated by the Federal Government. The hvv Deutschlandticket is only available as a digital ticket on a smartphone via an App or on a chipcard. Customers who do not have a smartphone or internet access can buy the hvv Deutschlandticket in a service centre. 

Yes, the additional monthly upgrade ticket for 1st class (47,20 €) and the additional Weekend+ ticket for taking along other persons (15 €) will be available from May in the hvv switch App, the hvv App, in the Online Shop or at ticket machines and in the service centres. This is then valid on hvv services for the calendar month in which it is bought. It will not be automatically renewed and needs to be bought again if you need it. 

Yes. School students and apprentices/trainees as well as those entitled to the social discount can get reduced-price tickets. School students in Hamburg who qualify for the social discount travel free of charge. 

Unfortunately it is not possible to get the hvv Deutschlandticket unless you have a means of payment from which the monthly costs can be repeatedly debited (such as a bank account or a credit card), since it is a condition stipulated for the ticket all over Germany that it should be issued as a subscription product. If you do not have a bank account of your own, the account of another person may be used.

There are however new, reduced-price weekly and monthly tickets on the hvv which you can get without needing to have a bank account. These are available in hvv service centres, at ticket machines and of course also online. The weekly ticket costs 29.00 €, the monthly ticket 69.00 €. Both season tickets are valid on the entire hvv network and cost less than the weekly and monthly season tickets available previously just for the Hamburg AB fare rings. To compare: a monthly season ticket for Hamburg AB previously cost 118.20 €, one for the entire hvv network 262.00 €.

The social discount of 30 euros also applies to the monthly season ticket, so that you can then get full mobility on the entire hvv network for 39.00 € a month.

At the moment it is not yet possible to take the social discount of the City of Hamburg into account if you buy the Deutschlandticket in the hvv switch App. In order to get a discounted  Deutschlandticket, you need to cancel the subscription in the hvv switch App and order a new one online or in a hvv service centre. In any case you need to show your proof of entitlement for the social discount in the service centre. 

A retroactive refund for a ticket you have already used in the hvv switch App is unfortunately not possible.   

To run the hvv switch App you need at least iOS 14 or Android 8.0 and higher.

After you have successfully registered, the App will help you navigate the buying process  and will ask necessary prerequisites such as e.g. your full name and the means of payment you wish to use (PayPal or credit card. This is why you should confirm your email address within 7 days.  

If you have a mobility budget (this is offered by employees and companies which are participants), you can of course claim for this in the hvv switch App. 

There are instructions on how to register for hvv switch on the hvv switch website at https://www.hvv-switch.de/de/faq/suche/?q=registrierung. We will need your email address for the first-time registration. You need to confirm this within 7 days. 

Your ticket is valid from the date you choose. The countdown which runs for 90 seconds directly after the purchase clearly signals in a ticket inspection whether the ticket was purchased before you entered the area where you have to have a ticket. 

Yes. As soon as your hvv Deutschlandticket has been loaded in the hvv switch it will be displayed at all times whether you are on- or offline.

You cannot only pay with a classic credit card or via Paypal, but also by debit card. Many banks and savings banks meanwhile automatically issue a MasterCard or Visa debit card with your current account. Further payment options are in preparation.  

You can recognize a modern debit card by the MasterCard or Visa logo on the card - older Maestro cards with the red and blue logo are not storable. 

No. The countrywide price for the hvv Deutschlandticket is € 49.  

The 7% discount still applies for single, day and group tickets purchased in the App or online.  

With the Deutschlandticket you can use all local and regional buses and trains in the 2nd class. Further options in the hvv switch App such as carsharing, MOIA and Scooter must be booked on top and paid extra. Please remember that you need to have your driving licence validated to use carsharing options.  

No, that is not possible. The App needs to be online.  

The reason may be that your internet connection is too weak so that the booking process cannot be correctly completed. If the error messages in the App are no help, please contact the hvv switch Customer Service at info@hvv-switch.de. 

No. Use is only permitted to the person who registered in the hvv switch App. (Link: https://www.hvv-switch.de/de/inhalt/kategorie/app-kommunikation/) 

At the moment it is not yet possible to take the social discount of the City of Hamburg into account if you buy the hvv Deutschlandticket in the hvv switch App. In order to get a discounted  hvv Deutschlandticket, you need to cancel the subscription in the hvv switch App and order a new one online at www.hvv-deutschlandticket.de or in a hvv service centre. In any case you need to show your proof of entitlement for the social discount in the service centre.   

We want to offer you the simplest route possible to your hvv Deutschlandticket. And that is exactly what you get with the hvv switch App: fast, uncomplicated access to your favoured mobility option- including the hvv Deutschlandticket.

We want to offer you the simplest route possible to your hvv Deutschlandticket. And that is exactly what you get with the hvv switch App: fast, uncomplicated access to your favoured mobility option- including the hvv Deutschlandticket.

When the hvv App was developed, it was intended to be used purely for classic local public transport services, with the main functions being timetable info and ticket purchase. Today, mobility is far more diversified: besides bus and rail, you can use car sharing, e-scooters, ride sharing and further options in and around Hamburg. The goal of the hvv switch App is to reflect this diversity and to give you one central, easy-to-use access to your favoured mobility option.   

To the hvv switch Customer Service. They are reachable Mon-Fri from 8 am to 6 pm at info@hvv-switch.de or by phone under (040) 3288 – 6363. 

The electronic verifiability on the hvv is guaranteed. In addition, it will be ensured that your right to travel will be accepted all over Germany.    

If there are problems with a hvv Deutschlandticket which was not purchased from the hvv, please get in touch with the public transport association which you bought the Deutschlandticket from.